Don't feel bad about the 73rd ranking in CR. I'm shopping for ALL appliances (buying a home with appliances from 1975) and checking everything on CR... even the highest rated appliances have horrendous consumer comments. I spoke with a repair guy who said all the new ones are awful, will last maybe 5-7 years if you're lucky. At this point, I have no idea what to do! (Maybe keep the ones from 1975, they all work!)