Even worse...one time I purchased an item that had a rebate, filled out all the paperwork, sent in all the pieces (includuing UPC) shipped it before the deadline and got a rejection notice because the UPC did not match one of those on the list. I checked the list and sure enough it was there. I sent in a confirmation to prove that it was on the list. They replaied again that it was not on the list, even though it clearly was. I complained again and they replied that it was now past the deadline and I was no longer eligible for the rebate. (I don't recall if I eventually got my rebate, but I vowed after that I would not buy anything with rebates unless it was a good enough price without the rebate to make it worthwhile, then hope that the rebate made it better.