This doesn't surprise me. Back around the time Consumerist was purchased by Consumer Reports, I found I couldn't log into the site. When I emailed asking for assistance, I was informed that I was banned and my account disabled. No warning that I had violated any rules, no notification that my account was gone, nothing. They just didn't want me anymore. Absolutely the -worst- customer service experience I have ever had--far worse than anything from Comcast. Now, I just ignore CR and their ilk.