Intuit has a market-dominnt position that they're trying to wring every $ out of.

They use the same tactics with Quickbooks and Quicken (sunsetting support and pulling features from perfectly viable software, forcing an upgrade purchase). They just suck. If a competitor would come up with a viable alternative, customers couldn't run fast enough from Intuit.

But they've heard all this before, and they just don't care. They answer to investors, not customers.