I just contacted the TurboTax customer service phone number (800-445-1875). I was put on hold for one hour and then disconnected. All the while the recording said I would be connected to a representative shortly. TurboTax claims that Deluxe users will automatically be allowed to upgrade. However the TurboTax promise had an "IF" in it. I'm always weary of the "IF" which sounds like something put in by their team of lawyers to protect Intuit and screw the public. And they don't allow me to talk to a rep for clarification. Looks like Intuit is set to screw me out of the upgrade. I'm taking my unopened TurboTax CD back to Sam's Club for a refund and am switching to H&R Block. What a crappy way to treat someone who has been using TurboTax for more than 15 years.