I have to return my second Keurig machine. First one bearly dripped the coffee down ...second one worked for a week ..same thing hardly drips and coffee was cold. Called Keurig they said they reduced the temperature on their machines for safely. My sis has an old model it works fantastic ...get a fast and hot cup of coffee every time and can also use other brands or ground coffee with special K cup. I am done with this company!! Jean