CMH, not everyone wants to be a business owner and either you aren't a seller or you would like to eliminate competition. Competition and variety is what made eBay great. It wasn't business owners, but the little guy wanting to sell some stuff and not become a business owner. Accurate descriptions and lots of pictures should be adequate for most items. Obviously if a seller misrepresents or misses something than they should be responsible, but when a buyer admits they didn't read the description and look at all the photos and a seller must pay to ship their item back is a great way to eliminate competition of the little guy. It shouldn't take more than 24-48 hours for a buyer to receive an item and find it defective. Most of my buyers are great, but for those that aren't, they go on my ever growing list of blocked bidders and it is shared with others who do not want to get ripped off. It may not help much, but at least they won't be ripping me off again unless they buy under another account.