Greg the Bunny, I'm with you, I'm that cranky "old lady" that actually complains to the manufacturers and votes with my wallet. I often don't get a response or a "canned' cop out response like Blue Bunny gave Edgar above. Sometimes I doubt it has any affect but it doesn't stop me because you never know when you might make a difference. I know on a few occasions I felt like my opinion was actually heard and changes made. These days those occasions are getting fewer and farther between, though.