@HMC
"Once again I find it quite disturbing that grown men and women sit around a corporate conference table to figure out ways to screw their customers. Will they ever learn?"

It's because they really don't care about the customer. Their objective is to satisfy their shareholders and Wall Street. That way they get to keep the big stock option bonuses.

customers are just a pain in the rear, as judged by this lawsuit. "They are actually gonna make us fill the cups? What a despicable idea."