Hi Les - John Mattes (Investigativeguy.com) has been involved in a class action lawsuit against Dollar/Thrifty for the past few years. His allegations are similar in nature to Payless' (although from the complaints I have read, a bit less egregious). The entire low budget car rental industry is rife with corruption since the employees work largely on commissions and sales quotas for these add-ons. As alleged in our lawsuit, they stoop to ever lower and lower means of achieving these quotas, and outright lie to customers. I'm glad they came around in your case. With Payless, they do not relent and in fact become very antagonistic when challenged about their add-ons. They have gotten away with this for far too long so this lawsuit is long overdue!