The Samsung monitor/tv I purchased three years ago came with quick start-up guide and warranty printed on several pieces of 6 x 8.5 paper. The user manual was on a dvd. It said to clean the screen using the enclosed soft cloth but I didn't find one. I contacted Costco and they recommended I contact Samsung for the cloth. A representative from Samsung said they would send one to me. After a few weeks I contacted them again and this representative said the unit I bought did not come with a cloth, even though the manual said otherwise.