Quoting the article:

"The couple marched back to the store to speak to the manager. They were denied that request, but were given back the difference in price."

Does this mean that the manager refused to talk about this issue? Time for a call to corporate. Time for a new manager.

The customer service clerk gave them the difference back? Without a managers approval?

Most clearance markdowns I've seen were store-level (maybe directed by corporate), not at some warehouse.

Edgar replies: Yes, Bob, the manager would not talk to them.