"Come on, Staples, you owe customers a better explanation than that."

No they don't. They changed policies. Why should they have to explain it to customers? Businesses make changes all the time. Price changes, what they stock... they don't need to explain the reason to customers.

If they advertised one thing and then changed the policy, MousePrint would have something to complain about. You normally do find deceptive things.. nothing deceptive here.

I wish staples good luck. Trying to compete on price is a very tough game. Maybe they're trying to compete on service.

Edgar replies: Robert, when Walmart was planning to discontinue its price match policy in stores, they put up big signs at registers alerting customers to the coming change. When some credit cards were changing or discontinuing their price matching policy, they sent notices to customers. As far as I know, Staples.com did nothing to alert customers to their price match elimination other than to make an inconspicuous change to one answer in their FAQs. That's sneaky. You are correct however, that they did not need to give a business reason for the change, but better notice to customers would have been appropriate.