The first time I got an e-mail offer that said "You have $9 in Rewards Cash" from Sears, I drove over and walked into the store, asking where my $9 was. No one I talked to knew, not the sales clerks, not the office. They read my e-mail, yet it was all befuddling, and they finally "guessed" I could get that much back in "points" if I spent a certain amount. I knew I wasn't going to get something for nothing, but I resented the way they presented their offers. Buh, bye, Sears.