I had dealings with Mass. AG office a couple of years ago & can attest to the fact that the consumer doesn't mean anything to them. I used to play games at a site (Gamesville) that was/is based in Massachusetts. Over the years I won a few dollars, no big deal but one day I 'won' their monthly contest for $500.00, never received the money. Wrote them & kept getting the runaround. Contacted their 'owner' Lycos, still nothing. I finally contacted the AG & documented everything. I finally received a letter dated January 14, 2016, saying that they had forwarded my complaint to a 'Local Consumer Program', Cambridge Consumer's Council. They also stated that my complaint would be 'heard' in the order received! That was the last thing I ever heard from anyone, still haven't received my $500.00!