i had an airline change my connecting flight to depart earlier than my originating flight so they promised a refund...March 3rd.
despite politely enquires from myself and travel agent i have seen nothing. when you book the flight you pay long before you ever get onna plane. yet when the airline promises you a refund you wait forever and ever.

i understand they are all suffering financially during the pandemic but i own a business also i never gaid paid in advance and if a customer overpays or is due a refund for something i pay them instantly. it is NOT MY MONEY SO WHY SHOULD I KEEP IT .?