Just seeing this post, but I feel Kohl's also needs to be given props for honoring Kohl's cash even after they cancel an order. They massively oversold Playstation 5s on Black Friday and had to cancel many of the orders (including mine, which was sad). But they let us keep the $180 in Kohl's cash, which came in quite handy refreshing our pandemic pajama wardrobe.

And thus, Kohl's turns what could have been a frustrating experience into a perfectly happy outcome.