Grudgingly I have side with Chase here, although I can see where the confusion comes in.
Chase Credit Journey is a product from Chase Bank, similar to others like from Credit Sesame etc, monitoring your credit report.
Like others said, nowhere did it state there was a charge on a Chase card.
Looking at the report would have cleared it up much sooner

Side note: I do appreciate that banks like Chase fine tune their security verifications and try to stay ahead (really more "keep up") with scammers' tactics. A simple "yes" for voice verification is just not sufficient anymore.