I follow "Everything Autos" on YouTube and pretty much the same thing is going on, but worse. People search and find what appears to be a towing service (unfortunate that they need one) in their area, so they call that number. That number is nowhere nearby and sometimes charges 3 times what the local folks do. They pay by credit card, the "service" makes phone calls to find cheapest for them, places the order, and if lucky a local towing service finally shows up. In conversation the "victim" finds out they could have called truly local and saved hundreds. Everything Autos says be SURE the people you talk to are truly local -- ask their address. Also, locals usually don't charge until the job is done.