Magazines do this! Trying to cancel my subscription to WIRED magazine was painful. Touting themselves as arbiters of the best tech solutions certainly didn't apply to their own product. They say you can manage your sub with a link to My Account, the link actually takes you the same exact page you were just on--learned the terms for this: Redirect Loop or Circular Reference. Kafkaesque. Or the scene in 1988 Beetlejuice where he is in a waiting room of hell and takes a number several hundred or so away from the one they just called.