I feel the Massachusetts law make the seller to be just as responsible as the manufacturer is unfair and wonder if it has any challenges in court. The seller in this case, Best Buy, appears to have a stated return policy for "bad out of box" items. Even if they sold an extended warranty they are a retailer and not an insurer. Best Buy probably was getting bad press so they replaced the unit. Also, Electrolux saying they couldn't replace it because it was a discontinued model is beyond hysterical! Surely they make a comparable model. (I have never been employed by Best Buy, Electrolux, or any retailer large or small in my life)