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July 13, 2020

Don’t Let a Product’s Name Fool You!

Filed under: Health,Retail — Edgar (aka MrConsumer) @ 5:15 am

MrConsumer has a toenail problem. Like many people, his toenails have turned brittle, irregular and off-color. He has toenail fungus. Years ago, his doctor said there was a pill for that, but it seemed strange to treat this condition from the inside out (and various articles suggest it is not always effective and takes a long time to work, if at all).

Recently, the most popular over-the-counter ointment brand, Fungi-Nail, ran this TV commercial touting the product.

Seems pretty unambiguous — “Maximum strength Fungi-Nail is so powerful, it cures and prevents fungal infections… Say goodbye to toe fungus with Fungi-Nail.”

But, on the back of the carton, there is a most unexpected disclosure.

*MOUSE PRINT:

Fungi-Nail back

Say what? This product is not for nail fungus? Then why is the product called “Fungi-Nail?” You have to check the FAQ section of the website for that answer.

*MOUSE PRINT:

Fungi-Nail FAQ

So, the name has nothing to do with the function of the product. Nice. And that point is also made at the end of the section on toe fungus on their website:

If you think you have nail fungus, contact your doctor.

So what’s Fungi-Nail good for? Athlete’s foot!




• • •

June 22, 2020

Gov’t Video on Mask Decontamination Disclaims Its Own Advice

Filed under: Health — Edgar (aka MrConsumer) @ 5:37 am

With the shortage of PPE continuing in some areas, the Department of Homeland Security just released an instructional video on how to decontaminate N95 masks at home so they can be reused.

They want you to cook them in a paper bag over simmering water in an Instant Pot (a Crock-Pot-like slow cooker). MrConsumer is not making this up.

Before the instructional part of the video begins, however, Uncle Sam tries to socially distance himself from you if their method backfires.

*MOUSE PRINT:

N95 decontamination disclaimer

It basically says that the federal government doesn’t guarantee this system will work, and if it fails or you screw up, don’t blame us because you have assumed all the risk.

I wonder where they got the idea to have people waive their rights if they get sick?




• • •

June 8, 2020

Where’s the Honey in Honey Bunches of Oats?

Filed under: Food/Groceries,Health,Retail — Edgar (aka MrConsumer) @ 5:43 am

Honey Bunches of OatsFor years, we’ve all seen the commercials for Post’s Honey Bunches of Oats cereal where the female assembly line worker waxes poetic about her crispy crunchy bunches.

Last year, a health-conscious California consumer bought a box of this cereal thinking that honey would be a more healthy sweetener to have rather than sugar or corn syrup. Soon thereafter he learned (probably from a class action lawyer rather than a nutritionist) that the product in fact had almost no honey.

A check of the ingredients statement on the side of the package revealed the not-so-sweet truth.

*MOUSE PRINT:

Honey Bunches of Oats Ingredients

There are three other sweeteners in the product — sugar, corn syrup and molasses — all of which are in greater amounts than any honey. In fact, there was more salt in the cereal than honey. (Barley malt extract is also a sweetener, incidentally.)

So our consumer sued Post claiming false advertising and misrepresentation. He believed the packaging conveyed the impression that honey was either the only sweetener or certainly a significant one in the product.

Post argued among other things that no reasonable consumer would understand that the cereal’s packaging was making a claim about the amount of honey in the product. MrConsumer always loves when a company tries to assert that only stupid consumers would believe the baloney the manufacturer shows and tells them right on the package.

The company asked the judge to dismiss the case, but she sided with the consumer in her procedural decision.

In applying the reasonable consumer standard, however, the packaging must be considered in context. That is, the image of a radiating sun, the words “HONEY BUNCHES OF OATS,” and the honey dipper dripping honey occupy about two-thirds of the front of the packaging. Although the package does not make any objective representations about the amount of honey in the cereal, a reasonable consumer could see the prominent honey-related words and imagery and be deceived into thinking the cereal contained relatively less refined sugar and more honey. If so misled, the reasonable consumer is not expected to pick up the product and examine the fine print of the ingredient list. –Judge Yvonne Gonzalez Rogers, U.S. District Court

And so the case moves forward. We’ll keep you “Posted,” so to speak.




• • •

May 4, 2020

How Unscrupulous Sellers Mislead on Shipping, Country of Origin

Filed under: Health,Internet,Retail — Edgar (aka MrConsumer) @ 5:52 am

In his quest to find protective masks after Amazon and eBay removed most of their listings on account of price gouging, MrConsumer turned to AliExpress — the eBay/Amazon of China.

While masks there were likely double or triple their pre-pandemic prices, some third-party sellers on the site offered fast four to seven day delivery from sources in the United States (at a higher price than the same masks if shipped from China).

AliExpress Mask Ad

So MrConsumer ordered these masks on April 11. The package was shipped two days later with a USPS tracking number from New Jersey and should certainly arrive in Massachusetts in just a matter of a day or two, or so I thought.

*MOUSE PRINT:

Shipping confirmation

While the USPS tracking number was issued on April 13, two days after ordering, as of May 4 – three weeks later – the post office still had not received the package from the company.

The tracking information screen showed that the item was being shipped from one United States location to another, however, a hidden tracking number indicated the real origin was China. See that inconspicuous link at the bottom that says “Data Provided by CAINIAO?” That takes you to a Chinese shipping company with the real tracking information.

*MOUSE PRINT:

Chinese tracking

The package was actually shipped from Shenzhen, China on April 21 — 10 days after the order was placed, and three days after it should have already been received.

What is going on here? It appears that this company and others that play this game on AliExpress, eBay, and perhaps Amazon Marketplace, make customers believe their shipment originates domestically when in fact it is coming from overseas. A USPS shipping and tracking number is issued at the outset to further mislead customers about the shipping timing and origin. At some point, either in China or when the package arrives in the US at the transfer point, the USPS label is slapped on the package indicating the final leg of its journey to the customer.

MrConsumer used the AliExpress dispute process because the goods had not been received during the buyer protection period. The company authorized a full refund on May 2.




• • •

April 13, 2020

Deceptive Email Subject Lines Mislead Consumers

Filed under: Health,Retail — Edgar (aka MrConsumer) @ 5:46 am

With restaurants across the country closed, many hungry housebound people may be ordering takeout or getting home delivery from their favorite eaterie. And to get their share of business, restaurants are sending us enticing emails to increase business.

Promoting $5 or $10 off your next order is a great deal and a common theme of these offers. But, when you open the email the offer is not quite what you envisioned.

*MOUSE PRINT:

Panera $5 off

So, only if you spend $40 or more at Panera, will they give you $10 off.

 

*MOUSE PRINT:

$5 off Qdoba

MrConsumer’s hope that he could get an $8 burrito from Qdoba for only $3 with this $5 off offer was dashed when opening the email to learn that a $25 minimum purchase was required.


Restaurants are not alone in playing this deceptive $5 off game. The leading drug chains, CVS and Walgreens, are both trying to lure in shoppers with their own $5 off offers.

 

*MOUSE PRINT:

CVS $5 off

———————-

Walgreens $5 off

Why can’t these companies just play it straight and say in their subject line “$5 off a $30 purchase” or whatever the minimum purchase is?




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