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Total Wireless’ Too-Good-to-Be-True Offer

It sounded like such a great deal from Total Wireless: $25 a month for cell service on four lines, taxes and fees included, and four free 5G phones.

Here’s their commercial:

Apparently, that is not the real offer. The free phones part of the offer is for more expensive plans and not the $25 a month plan. Who could tell that? And, it is not in the unreadable fine print either.

But the National Advertising Division (NAD) of Better Business Bureau Programs figured it out and ruled against Total Wireless.

NAD determined that the phrase, “and to top it all off, we’ll give you up to four free 5G phones,” implies the last part of a single offer. NAD determined that the commercial conveys the unsupported message that Total Wireless customers can get both four lines of wireless service for $25 per month and get four free 5G phones regardless of the plan they select, and recommended Total Wireless modify its advertising to avoid conveying such a message.

Total Wireless is part of Tracfone, owned by Verizon. The company said it disagreed with NAD’s decision, but would abide by it in the future.

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CT Bill Would Require Shrinkflation Notices for Products

shrinkflationA bill to regulate shrinking products was recently filed by the Connecticut Attorney General. It is one of the first of its kind pieces of state legislation in the United States. (Some other countries have laws requiring disclosure when a product is downsized.)

The proposed law in Connecticut does not ban shrinkflation, but is a disclosure law requiring notice to shoppers if a product now contains less than it did but the price has not dropped proportionately.

In particular, it says in abbreviated form:

*MOUSE PRINT:

(Effective July 1, 2025) (a) No vendor shall downsize, or reduce the quantity, amount, weight or size of, any consumer product, unless such vendor: (1) Reduces the price charged for such consumer product by an amount that is commensurate with such downsizing or reduction; or (2) Clearly and conspicuously discloses that such vendor has made such downsizing or reduction during the twelve-month period beginning on the date on which (A) the downsized consumer product is first sold, or (B) the consumer product is first sold in such reduced quantity, amount, weight or size.

That last part is not clear, but what is certain is that the “vendor” has to clearly disclose that the product has been downsized. Missing are details like what form the notice has to take, where it has to be displayed (like on the package or shelf), and what specifically has to be told to the consumer other than the fact that the product now contains less. Presumably regulations by the attorney general’s office will have to be promulgated, and I would advocate that they should require a statement that includes the old size or the percentage reduction in size.

Who is responsible for the disclosure? According to the bill, the “vendor” is. “Vendor” is defined as including the distributor, manufacturer, retailer, supplier or wholesaler. So both the manufacturer and retailer would have responsibility for making the required disclosure.

Good luck getting this bill passed, Connecticut. Expect huge opposition from the businesses affected.

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Valentine’s Day Candy Hearts May Mislead

Little has changed in the Valentine’s Day candy business since we called out companies two years ago for grossly overpackaging their large heart-shaped boxes given the few pieces of chocolate inside.

Perusing the candy aisles last week, MrConsumer found the same large Russell Stover candy heart — 10 inches high — still with only 9 pieces of chocolate inside for $7.99.

*MOUSE PRINT:

Russell Stover heart with 9 pieces of chocolate

You would think, however, that a better brand charging $20 a box wouldn’t play these games. Think again.

*MOUSE PRINT:

Lindt Valentine's heart

This big box of Lindt chocolate isn’t even half a pound and only has 12 pieces. At least some brands are putting the number of chocolates inside right on the front of the box.

Others make you do the math by checking the nutrition facts statement and multiplying the serving size by the number of servings in the package. This Ghirardelli box, which is only 5.5 ounces, has 15 pieces of chocolate. They must be very small. And this large Godiva box has only four ounces of tiny chocolates for $18.99.

*MOUSE PRINT:

Ghirardelli heart

Godiva heart

It seems like manufacturers strive to maximize the box size while minimizing the contents. So don’t let their large packages deceive or embarrass you. Check what’s actually inside before you buy.

And if you find that chocolate hearts are just not your thing this year, the Walgreens online weekly ad has some other gift suggestions for your valentine. Warning: risqué content…not for prudes!

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