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Sometimes Shoppers Need to Know the Fine Print

MrConsumer is about to do something that he has long warned others was a dumb move — buying a mattress online without having had the benefit of at least trying it in a store.

Who in their right mind does this unless you really don’t care how your bed feels and are willing to risk having a backache for the next 10 years?

In my case, it was the lure of getting a Tempur-Pedic mattress for $1,600 less than the going price at bedding stores. Keep in mind that Tempur-Pedic is a premium memory foam mattress at a super premium price. A mid-grade queen size mattress of theirs is $3,299 — and that is just the mattress not including a foundation. Add about $380 more for that. I’ve never spent more that $500 for a mattress.

Tempur-Pedic bedThe version I am considering is the Tempur-Pedic Supreme, exclusively available at Costco and nowhere else. It is $1,999 with a foundation, and when on sale, there is an additional $300 gift card rebate. Still, $1,700 for a bed is crazy high. Worse, Costco does not have this model on display, so you are buying sight unseen. Even crazier.

To make this a more reasoned purchase, I have been trying to match the specs of the Costco version with the closest model being sold in retail stores. That way I can try the bed in person instead of buying so blindly.

In particular, since memory foam mattresses are made of layers of various types, thicknesses, and densities of foam, I needed to know those particulars. Easier said than done. The Costco website only shows the layers in a diagram, but there are no specifics. And it has been pulling teeth to get a straight answer from the manufacturer, Tempur Sealy, which even has a dedicated helpline for Costco customers.

The first agent said the top foam layer is 2.55″ of Tempur-ES (that’s “Extra Soft”) and the second is 2.55″ of “Tempur material.” He thought the Costco version was most similar to the ProAdapt 2.0 in stores. The second said each of the top two layers was 1.6″ of “Tempur material.” Neither one knew the density (which is key to longevity and the traditional non-springy memory foam feel). I even climbed the executive ladder to ask their head of marketing, but got no response.

Then I found the Tempur-Pedic mattress buyer for Costco in their headquarters purchasing department. He provided the definitive measurements of all the varying layers of foam including that there were two 1.6″ layers of Tempur material on top. That is somewhat similar to the ProAdapt 2.0, which I have tried multiple times in bedding stores.

He could not, however, provide their densities saying that that information was proprietary. I questioned that because one large retailer in the Boston area provides it in their product listings. And in the early days of memory foam mattresses, companies were eager to boast how dense their foam was — often over five pounds.

*MOUSE PRINT:

Tempur-Pedic specs

As it turns out, Tempur Sealy told this Costco buyer that the Boston retailer that disclosed the specific density of the various foam layers did so improperly. Imagine… it is wrong for a consumer-oriented retailer to help buyers understand what exactly they are buying particularly in the case of a blind item like a mattress. Nonetheless those specs provide a valuable clue to the densities of the foam in the Costco version.

So, the quest for trying to be a more informed mattress shopper ends there, with only partial information.

Since Costco just put their Tempur-Pedics on sale in advance of Presidents’ Day, MrConsumer decided to be a purchaser. Let’s hope I don’t live to regret it. At least I am protected by Costco’s unlimited return policy, that according to Tempur Sealy, even causes them to waive their usual $175 return fee both during and after their 90-day trial period.

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Stop & Shop Educates Shoppers About Making Digital Coupons Easy to Use

SS digital coupon itemsIn December. we told you that the largest supermarket chain in the Northeast, Stop & Shop, was rolling out Savings Center kiosks to all its stores to make using digital coupons easy for everyone including shoppers who are not particularly tech savvy.

All you have to do now to load all that week’s advertised digital coupons onto your account is to scan your loyalty card or enter your phone number at the kiosk as you enter the store. No more futzing with the store’s website or app to locate and load each coupon individually.

This move by Stop & Shop came after a two-year effort by MrConsumer and four other national consumer organizations to sensitize supermarket CEOs about the discriminatory effect that digital coupons had on vulnerable people many of whom were not able to use them to lower their grocery bill.

Now that the kiosks have been installed in all their 350+ stores, Stop & Shop is going one step further and has started airing a 15-second TV commercial to educate shoppers on how easy it is now to use digital coupons.

When Stop & Shop first told me a few months ago that they were going to air a commercial about the kiosks, I was thrilled because you can’t just install new technology in a store and hope people will find and use it. They also said they had a surprise in store for me. When I watched the ad for the first time recently, it wasn’t obvious to me what the surprise was. Then it hit me.
MrConsumer's caricature

The company said that creating a caricature of me was their way to give a subtle nod to my advocacy around this issue.

I am humbled.

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Thanks for Nothing – Winter 2025

A few times a year we spotlight offers from companies that are real head-scratchers, are actually less generous than they appear, are just plain outrageous, or may simply elicit a chuckle. Here’s the new crop.

California Olive Oil

Rosemarie L. sent us this picture of two 100% extra virgin olive oil bottles from her local Shaw’s supermarket.

California olive oil

The one on the right, California Olive Ranch, was a dollar cheaper so she thought she would buy that one. That is until she read the bottom of the label.

*MOUSE PRINT:

10% California olive oil

Unlike the Signature store brand which is 100% from California, this one is only 10% from there. Thanks for nothing, California Olive Ranch.


American Blueberries

Tim C. wrote to us about this package of blueberries saying “it certainly leads you to believe you’re buying American-grown produce at first glance.

*MOUSE PRINT:

American Blueberries

We agree. Thanks for nothing, American Blueberries, Inc.


Macy’s Black Friday Sale

Back in August, we complained about Wayfair’s problematic search engine that returned over 9,000 results when looking for a blood pressure monitor when in fact they only had 10 real listings.

Well, what Macy’s did last month during their Black Friday sale makes Wayfair’s tech people look like geniuses.

*MOUSE PRINT:

Macy's Black Friday sale

Even the most ardent bargain hunter will not go through over 150,000 sale items in search of a great deal. Thanks for nothing, Macy’s.


Get $5 Off Any P&G Product?

MrConsumer was very excited to get this email from Procter & Gamble seemingly promising $5 off on any item. That is what the email subject said, and that is what the big print said in the body of the email.

P&G Save $5

Only in smaller print in the email did P&G reveal the true nature of the offer. They weren’t offering a $5 off coupon, but rather…

*MOUSE PRINT:

P&G Save $5 finer print

Thanks for nothing, P&G.


OmegaXL – Satisfaction Guaranteed?

Many mail order products come with a free trial or a satisfaction or your money back guarantee to help consumers feel better about trying something new. This joint supplement called OmegaXL has a most unusual policy, however.

*MOUSE PRINT:

OmegaXL guarantee

If you tried it and you were not satisfied, you can’t return it because their policy requires that the package must be unopened and unused.

Thanks for nothing, OmegaXL.


If you find a product policy, offer, or advertisement suitable for this section, please send it along to Edgar (at symbol) MousePrint.org . Thanks.

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