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Woot: Got a Problem? It’s Your Fault!

Woot.com was likely the first site to only sell a single item per day at rockbottom prices. Every night at midnight, they discontinue offering that day’s product and introduce a new one.

How do they survive only selling one product per day?  For one, they can sell a lot of them. On a recent day, they sold 2500 Logitech mice. Even Amazon does not sell that many a day. Another way they save money is through customer service (or lack there of). The following is not an April Fool’s joke:

*MOUSE PRINT:

woot

At least they have a sense of humor about their (almost) all sales final policy.Whether customers find it funny may be a different story.

Woot will try to make good on defective goods if all else fails.

[For many stories about Woot from happy customers, please read the comments section below.] 

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Preconstruction Home Floor Plans: Your Square Footage May Vary

When buying a condominium, co-op, or new house that has not been built yet, the homebuyer has to do a lot of imagining of what his or her finished home will actually look like. To help, developers show prospective buyers floor plans and maybe even a sample kitchen.

What you actually get may be substantially different from what you were shown. It may have fewer square feet than represented, room sizes and layout may vary, and finishes may not be what you expected. Here is a story about some homebuyers who got less than they paid for.

How do developers get away with that?

*MOUSE PRINT:  Buried in your contract may be language such as:

“The gross square footage of a unit is greater than the approximate square footage of a unit measured by using the legal definition of the unit. … As is customary in New York City, these gross square footages exceed the usable floor area of each unit.”

Or, there may be a fine print disclaimer on the floor plan itself, such as this:

floor plan

How in the world could this be legal?  It is going to depend on what was represented to the buyer and how conspicuous the disclaimers are.

In New York, for example, there is a law governing developers’ plans for renovations and new housing. In part, it says graphics in advertisements must be accurate depictions:

“An artist’s rendering of a property in an advertisement must be marked as an artist’s rendering and must accurately and realistically depict the dimensions, …” [See New York regulations.]

The bottomline is that you need to read the developer’s plan thoroughly, and not rely on oral representations of salespeople. Better yet, have your lawyer review all the documents to find the weasel clauses.

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Tide 32 Load Bottles: Are They On The Level?

Tide cup smallFor years, laundry detergent has been sold by the number of uses or loads. One hundred ounce bottles of regular liquid detergent are typically good for 32 loads, for example.

Have you noticed, though, that it seems to run out way before you have done that many washes? The secret is in the cup, and how laundry manufacturers come up with that usage figure of 32 loads. See that little diamond to right of the word “uses”?  That leads you to a fine print disclosure on the back of the bottle.

*MOUSE PRINT:

Tide lines

You only get the promised number of washes if you do “medium loads” and fill the cap up to line number one — which is less than half a capful. That will use about three ounces of detergent.

If you fill the cap to line number two for “large” loads, you will use a hair over four ounces of detergent and only get 24 washes per bottle — 25% less than the front of the bottle promised.

Many people, no doubt, are used to filling detergent caps to the top line if they are doing a full load. In this case, that is line three — a fill line number not even explained on the bottle. Doing so will use up about five and a half ounces of detergent and get only about 18 loads out a 32-use bottle.

Most name brand detergent manufacturers play the same game. Since they are not required to use realistic “serving” sizes the way food makers are, you most likely will get less than you bargained for.

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