Did 7-Eleven Reduce Coffee Cup Sizes?

Last month we reported on a national movie chain seemingly shortchanging customers on beer purchases because the cups could not hold the advertised number of ounces. Now, some people have complained that 7-Eleven coffee cups are shrinking too.

According to their website, the chain of convenience stores sells regular coffee in four sizes: 12-oz. (small), 16-oz. (medium), 20-oz. (large), and 24-oz. (extra large).

*MOUSE PRINT:

But one consumer noticed a very large indent in the bottom of the extra-large cup and wondered if he was really getting 24-ounces of coffee.

CBS 8 San Diego reporter Anna Laurel decided to put all the sizes of 7-Eleven coffee cups to the test.

The test revealed that to get the stated amount of coffee, the cups had to be filled right to the brim. And in the case of the extra large 24-ounce cup, it appeared not to be able to hold a full 24 ounces.

We wrote to 7-Eleven’s PR folks to ask their reaction to the video test, and whether they had changed their cup sizes. The company did not respond to either the TV station or to us.

It is not clear to MrConsumer when a company advertises sizes of coffee such as 16 ounces, whether the customer should be getting 16 ounces of black coffee to which they can add milk or cream if desired, or whether it is customary to fill these cups with less than 16 ounces to allow room for that addition. Either way, it seems that having to fill the 7-Eleven cups right to the brim with hot coffee is something most people don’t do and thus they are probably getting less than they paid for. Your thoughts are welcome in the comments.