UPDATE: T-Mobile Delays/Rethinks Fee for Paper Bills
T-Mobile just announced that it is delaying and rethinking its plan to charge customers a $1.50 a month fee to receive a paper bill via the US Mail. The company apparently heard the yells and screams of customers, and word that a class action lawsuit had been filed.
Here is the official announcement on the T-Mobile message board:
Paper Bill Charge T-Mobile Statement
T-Mobile is committed to encouraging customers to make the move to paperless billing. It’s a great alternative to paper and better for the environment.
Since the announcement we’ve heard everything from kudos to concerns about the move to paperless – especially from our customers who today are receiving paper bills at no charge.
So, we’ve decided to not charge our customers a paper bill fee for now. Instead, we’ll be taking more time to determine the fairest way possible to encourage people to go paperless.
Customers can still visit my.t-mobile.com to sign up for paperless billing.
We thank our customers for their patience and appreciate people letting us know how they feel about this important topic.
No everyone in the world has web access to their bills. Charging to receive a
Comment by Richeyrich — September 15, 2009 @ 3:27 pmbill is utterly ridiculous. Companies have been sending bills since the
beginning of time (almost).
If T-Mobile wanted to actually convince customers to get rid of the paper bill, they would have offered some amount of money (make it $3-5) OFF of their present bill, instead of adding $1.50 to the current bill.
But then, what do you expect from a cell phone company, sensibility?
Comment by bob — September 15, 2009 @ 3:59 pm@Bob
I agree. Many companies do this already. It’s crazy to make people pay extra for a paper bill.
Comment by Lindsay — September 21, 2009 @ 10:58 am