Irene D. recently wrote to Mouse Print* complaining about being shortchanged at her local Olive Garden in Framingham, Massachusetts.
A fan of their pasta sauces, she ordered four pints to go of two different types as shown in their menu:

When Irene got home, she got a shock when she opened the bowls:
*MOUSE PRINT:

The bowls were filled less than halfway! To see how much sauce she actually got, our consumer poured the contents of one bowl into a 16 ounce container:

It looks like Irene got only five or so ounces instead of a full pint. Paying close to $25 for not much sauce, she contacted the customer service folks at Olive Garden. Guest relations at the company apologized, asked for more details, and promised to make it right. They then followed up with this:
It looks as if you were provided the dipping sauce portions instead of the pints you ordered. Whether taking your meal with you or dining-in with us, you should always be able to count on receiving an accurate order. It is obvious from your post that we failed on that promise, and we apologize for the mistakes made in preparing your order.
They also sent her a $40 gift card. Great!
We contacted the public relations department of Darden, the parent company of Olive Garden, to ask what procedures the company has in place to assure that products sold by weight or volume actually meet the promised quantity, and what steps they would take to prevent problems like this in the future. They did not reply to our email. Twice.
Two years ago, we told you about an issue of 

