Edgar (aka MrConsumer)

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Reese’s Snack Sizes — Trick or Treat?

With Halloween just around the corner, what better time to examine some candy labels.

Nancy S. wrote to Mouse Print* about a strange situation she found involving Reese’s Peanut Butter cups. It seems depending on which “snack size” package you pick up, the size of the snack is different.

*MOUSE PRINT:


Reese 21g - 14 servings

Reese 21g - 7 servings

Both bags are 10.5 ounces, but the top one says it has 14 servings in the bag, and the bottom one says only seven servings. Each individual package inside is 21 grams or 0.75 oz. The difference is on the nutritional label that that seems to have upped the serving size to two patties (43 grams) instead of just one.

But it gets more interesting.

As noted, in those 10.5 ounce bags above, each peanut butter cup is 21 grams. However, each individual “snack size” patty varies in weight depending on how big a bag it comes in.

*MOUSE PRINT:

Reese 15-17-21 grams

So, the “snack size” peanut butter cups ranged from 15 grams each to 21 grams.

We asked the PR folks at Hershey to explain why they use the same term, “snack size,” for candy of varying sizes; and why the portion size was doubled to two peanut butter cups. They did not respond.

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The Macy’s Columbus Day Sale that Wasn’t

About fifty years ago (yikes, how time flies), MrConsumer discovered Macy’s big “Whale of a Sale” on Columbus day. Van Heusen button down shirts were $1.99 and Levi’s were about $6. These were crazy deals, even back then.

Five decades later, Columbus Day sales are not what they used to be. But, this year Macy’s advertised $49 button down shirts for $5.99 — not bad, given 50 years of inflation.

Macy's 5.99 shirts

So MrConsumer hightailed it down to the big, flagship Macy’s store in downtown Boston in search of those shirts. Walking in circles around the men’s department led nowhere. Three salespeople who were shown the ad looked like they never knew these shirts were on sale. A fourth paced the store in search of them. Having no luck, she finally called the department manager. The manager indicated to her that this was a national ad and this store didn’t carry them. What? An advertisement that is distributed locally does not have that merchandise available locally?

More incredible is the fine print footnote in the Macy’s circular:

*MOUSE PRINT:

Macy's yes we got no bananas

What? A disclaimer that says we may not have what we advertise? As a friend is fond of saying, “I have lived too long.”

We asked Macy’s to comment on the non-availability of any $5.99 shirts and how they believed that their small disclaimer could overcome various advertising laws that require stores to have the goods they advertised. A PR spokesperson for the retailer replied:

The advertising that you referenced was noted as “clearance” merchandise, and the image shown was selected to represent the category (in this case men’s sportswear, sportshirts, knit tops and more – also evidenced by the range of original prices). As this is remaining clearance inventory – which varies by store based on sales in each location – we include the notation that the pictured items may not be available at your local Macy’s.

We don’t think that any reasonable consumer would expect to find THAT particular shirt, but clearly there is an expectation of finding SOME $5.99 shirts.

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Kiss Your Written Warranty Goodbye

warrantyFor decades, federal law has required manufacturers that guarantee their products to include a written warranty on or in the box containing the product. Retailers have also had to make available a physical copy of all warranties for review by prospective purchasers right in the store.

That is all about to change because of a revision of the Magnuson-Moss Warranty Act of 1975 that was just signed into the law on September 24. The amendment, called the E-Warranty Act of 2015 directs the Federal Trade Commission to revise its rules within one year to allow e-distribution of product warranties.

*MOUSE PRINT:

Manufacturers will now be allowed to merely include a link on or in their product packaging directing the purchaser to the warranty on its website. To accommodate those without Internet access, manufacturers must provide a telephone number or physical mailing address to contact the manufacturer to obtain a copy.

Similarly, retailers will no longer have to have physical copies of all warranties in a binder for customers to review before purchase, but can alternatively provide access to them electronically in the store.

Is this good for consumers? MrConsumer says absolutely not! Why should I as a purchaser have to jump through hoops just to get a copy of the manufacturer’s warranty for the product I just purchased? It should be there right in the box. Period. If they don’t provide you with a copy of the warranty in the box, aren’t you less likely to know you even have one and less likely to use it? And who do you think that is going to benefit?

This past June, Consumer World conducted a spot-check of 20 online stores which revealed that they failed to post the warranty electronically on their websites for four-out-of-five items checked. Under current FTC rules, online sellers either had to post the actual warranty on their website or tell customers how to obtain it. So while the idea of making warranties available electronically may be forward thinking, if stores or manufacturers don’t actually do it, thanks for nothing.

If there is any bright side to this new law, it is that the FTC can now fix an oversight in the recent review of its warranties rules, and require online sellers to post the actual product warranty for everything they sell (rather than be able to direct shoppers to the manufacturer).