Consumer World Celebrates 30 Years: 1995 - 2025  
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Preconstruction Home Floor Plans: Your Square Footage May Vary

When buying a condominium, co-op, or new house that has not been built yet, the homebuyer has to do a lot of imagining of what his or her finished home will actually look like. To help, developers show prospective buyers floor plans and maybe even a sample kitchen.

What you actually get may be substantially different from what you were shown. It may have fewer square feet than represented, room sizes and layout may vary, and finishes may not be what you expected. Here is a story about some homebuyers who got less than they paid for.

How do developers get away with that?

*MOUSE PRINT:  Buried in your contract may be language such as:

“The gross square footage of a unit is greater than the approximate square footage of a unit measured by using the legal definition of the unit. … As is customary in New York City, these gross square footages exceed the usable floor area of each unit.”

Or, there may be a fine print disclaimer on the floor plan itself, such as this:

floor plan

How in the world could this be legal?  It is going to depend on what was represented to the buyer and how conspicuous the disclaimers are.

In New York, for example, there is a law governing developers’ plans for renovations and new housing. In part, it says graphics in advertisements must be accurate depictions:

“An artist’s rendering of a property in an advertisement must be marked as an artist’s rendering and must accurately and realistically depict the dimensions, …” [See New York regulations.]

The bottomline is that you need to read the developer’s plan thoroughly, and not rely on oral representations of salespeople. Better yet, have your lawyer review all the documents to find the weasel clauses.

Consumer World Celebrates 30 Years: 1995 - 2025  
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JetBlue’s Customer Bill of Rights: The Big Loophole

jet blue rightsThe past two weeks have been a publicity disaster for Jet Blue and a travel nightmare for passengers after hundreds of flights were still being cancelled days after a snowstorm passed.

To its credit, the company quickly admitted its errors and embarrassment, and pledged to do better in the future. Rather than a hollow promise to improve, the company put its money where its mouth is, and unveiled a “Customer Bill of Rights.”  It will pay people rather generously for their inconvenience when flights are delayed or cancelled — up to the price they paid for their ticket. Compensation increases as the time of the delay increases.

However, the airline will generally only provide these benefits when the cancellation or departure delay is a result of a “controllable irregularity.”  Nowhere in the policy is that term defined. So, our trusty mouse went to work, and ferretted out the definition from the company:

*MOUSE PRINT:

“A controllable irregularity is something that is within the control of JetBlue, such as staffing issues, technology issues, maintenance issues, etc. It essentially includes most everything except weather, air traffic control constraints, or airport conditions beyond the control of JetBlue.”

So, potentially the thousands of passengers stranded in airport lobbies around the country over Presidents Day weekend would not have been compensated a penny had the new policy been in effect at that time. No doubt arguments would have broken out over whether the problem was the weather or mismanagement.

Only passengers held captive on airplanes on the runway would clearly be covered because the “controllable irregularity” language does not apply to the “ground delays” section of the policy.

Consumer World Celebrates 30 Years: 1995 - 2025  
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Trump Uses Mouse Print to Weasel Out of Condo Discounts

Donald TrumpAs the feud between Rosie and the Donald cools, the Chicago Tribune reports a new brouhaha involving the billionaire. This time, it seems that Mr. Trump is trying to renege on preconstruction discounts he offered to get friends and family to buy in early at the forthcoming Trump International Hotel and Tower project in Chicago. This is the project that 2004 Apprentice winner Bill Rancic was overseeing.

At the time of these early sales, some insiders paid as little as $500 a square foot for their units. Now that units are selling as high as $1300 a square foot, Mr. Trump apparently feels he offered too great a discount to the early buyers. So, starting a few months ago, Trump’s lawyer began notifying the buyers that their deals are null and void “in accordance with our rights under the contract, including, without limitation, paragraph 12 (b)” (cited below):

*MOUSE PRINT:

Paragraph 12 (b): If seller defaults on any of seller’s covenants or obligations hereunder, and such default is caused by matters beyond seller’s reasonable control, then purchaser’s sole and exclusive remedy … shall be a refund of purchase’s earnest money deposit and interest which may have accrued thereon to which purchaser is entitled pursuant to Paragraph 2 hereof and all payments theretofore made by purchaser. Upon refund to purchaser of said earnest money and payment of interest thereon, if any, and refund to purchaser of other amounts paid by purchaser, this purchase agreement shall be thereupon null and void with no further liabilities of either party hereto.

One would normally think that clauses like this would be used in cases of unforeseen events, such as natural disasters, the city denying Trump’s building plans, etc., rather than a predictable real estate reality such as increasing or decreasing property values. It certainly doesn’t appear that the buyers could weasel out of the deal if real estate prices crashed.

One can only hope that some of the early buyers in the “Friends and Family Sales Program” will stand their ground and fight. Some way to treat friends.

[Alternate link to Trump story. Trump photo copyright AdWeek.]