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Celebs/Companies Warned to Disclose Paid Connections

When you see a celebrity using Twitter or Instagram in what looks like a personal post saying how much they love a particular product, you have to be suspicious. Were they paid by the product’s maker to casually say nice things about it, or was the post an honest sharing of the celeb’s favorite things?

Heidi Klum
Does Heidi Klum really like Dunkin’ Donuts, or was she paid to promote them?

 

Victoria Beckham
Does this fashionista really use this makeup, or was she paid to say nice things about it?

 
To help separate the honest opinions from the “paid to say it” posts, the FTC’s Testimonial and Endorsement Guidelines require that there be a conspicuous disclosure of any material connection between the endorser (the celeb) and the company that made the product. How often have you seen such a disclosure? Probably rarely if ever. That’s why we say the worst mouse print is the fine print disclosure that is missing in an advertisement.

This past March, the Federal Trade Commission (FTC) sent “warning” letters to close to 100 celebrities and companies “educating” them about the federal rules on disclosing when an endorsement is really a paid advertisement. The FTC could not always tell if there was a financial connection between the celeb and the product manufacturer or not, so the letters were rather gentle. Here are copies of all of them and the names were NOT redacted.

The list of those warned reads like a who’s who in entertainment, including Jennifer Lopez, Lindsay Lohan, Sofia Vergara, Heidi Klum, Victoria Beckham, and even Nicole (Snooki) Polizi. And big companies like Dunkin’ Donuts, Puma, Chanel, and Johnson & Johnson also received greetings from the FTC.

The FTC letter sent a strong message to these celebrity influencers, as they are called. The question is whether they will fess up in future posts.

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Fake News Fakes Out Bing’s News Search

MrConsumer searches through thousands of news stories each week to find the two or three dozen best ones to feature in Consumer World. To do this, he uses targeted searches of Google news and Bing news everyday. Unlike the regular searches of Google and Bing, the news section only is supposed to list news stories from a core list of news and information sites.

Of late, however, Bing’s news search results have surprisingly been infected with listings for websites pitching fake news about, or the outright sale of illegal or counterfeit prescription drugs and other questionable potions or pills.

In a search for the keywords “consumer” or “scam” recently, Bing news presented about 20 results, half of which were not legitimate news stories (which we highlighted in green).

*MOUSE PRINT: (Use scrollbar below on the right to view.)

Bing news search


Note: Bing news results do NOT include paid advertisements or “sponsored results” as you might find elsewhere. The “stories” with green borders somehow tricked Bing’s algorithm into thinking these were legitimate news stories from legitimate news websites.

We alerted Microsoft’s technical support folks at Bing of the problem, including providing a screen capture. What ensued was an insane and inane series of nearly a dozen emails over a two week period. First they claimed they could not duplicate the problem. Then they asked for the search terms used (already provided) and a screen capture of the bad results (already provided). Then they wanted screen captures of each website that was listed improperly. (Do you own f*ing site screen captures I muttered to myself.) Then they wanted a list of all offending URLs. Oh, yes, I will find all the bad websites online that could come up in searches and send them to Microsoft. Nonetheless, we provided a list of about three dozen websites that kept offending. Their official response: they removed ONE URL.

I repeatedly suggested that something was wrong with their algorithm that was failing to filter out obvious scam sites that had nothing to do with legitimate news stories.

In desperation, we finally wrote to Microsoft’s PR firm, asking why Bing’s technical folks were seemingly doing little to weed out these fraudulent sites despite repeated complaints, and what the company was going to do to protect readers. Their response — silence. Nothing. Zilch.

In the past week, however, most of the bad listings have mysteriously been removed, but the problem may not be fully resolved yet.

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Uncommon Way to Save on Rental Cars

A friend recently called MrConsumer to complain about high rental car rates in Florida, which used to be available at giveaway prices for years. Not anymore. He was seeing rates in the $500-range for two weeks in St. Petersburg/Clearwater, Florida. Yikes!

He then saw one rate at Budget for $458 — a bargain by comparison — and grabbed it.

PIE reservation

Some bargain.

MrConsumer went to checking around to see if he could find a lower rate. What infrequent travelers may not know is that there are coupon codes and rental car group discounts available if you know where to look. You’ll find these codes and coupons at places like warehouse clubs (no membership required generally to reserve, but you may be asked for a membership number at the rental counter), at membership clubs like Entertainment.com and AAA, and through various other organizations.

*MOUSE PRINT:

Budget coupon

Using those codes only yielded prices in the low $400s. To save a lot more, you have to use a technique that rental car companies don’t advertise.

*MOUSE PRINT:

Instead of picking up the car at the airport, get it at an in-town location. You can still drop it off at the airport on the way home for convenience and not pay any airport fees.

Going through the pricing exercise again, selecting Clearwater, FL instead of PIE (the airport) as the pickup location, yields dramatic savings.

downtown prices

$291 instead of $458! Of course, you have to get downtown from the airport. But, in this case, it is under three miles away and less than a $10 taxi ride.

These techniques won’t work in all cases, but as you shop for a car rental, give it a try. And don’t forget to keep checking back to see if prices have dropped. In most cases, you can cancel the old reservation without penalty and just make a new one at the lower price.