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More Groceries Downsize – 2013 (Part 2)

There seems to be a sudden wave of products being downsized after a bit of a lull.

Beloved Charmin toilet paper, which believe it or not had 600 or 650 sheets on a roll when it was first introduced, has now been downsized again for the umteenth time, to just 164 sheets per “double” roll.

*MOUSE PRINT:

Charmin
[Click above to see original labels]

Not only does P&G give you fewer sheets now, they also narrowed each sheet by close to half an inch.

We asked P&G why they downsized Charmin and why they made each sheet narrower. They said they downsized “to provide consumer driven improvements without raising our pricing.” As to why they narrowed each sheet, the company said:

“While the roll width was reduced 3/8ths of an inch, this allowed us to invest in some additional features:

  • Comfort Cushions to enhance the softness of Charmin Ultra Soft—a key consumer need for our Ultra Soft users
  • A more flexible Charmin Ultra Strong—our Ultra Strong users want strength without making the sheet too stiff
  • A reduced roll width to improve how easily it flushes for our most demanding users

We also added some fibers taken away from the sides back into the rest of the sheet to put more fibers where you need them most to get the job done.”

Thanks to Richard G. for tipping us off to how Charmin is squeezing the customer.


Good old Ritz Crackers, which used to come in one pound boxes, and which was downsized a few years ago, has just been downsized again.

*MOUSE PRINT:

Ritz

ritz 2013

Thanks to Jamie M. for spotting the Ritz downsizing.


Lastly, for this downsizing roundup, we have Ocean Spray cranberry juice, which forever has come in 64-ounce bottles, but no longer does. They have been shrunk to 60-ounces. The old bottle on the left says “New Look,” which is usually a tip-off to a change in size, but this time it was a false signal. The new bottle also says “New Look,” and the ounces did drop. Go figure.

*MOUSE PRINT:

Ocean Spray cranberry juice

How did they do it? When looked at from the side, the top of half of the new bottle has been narrowed. Sneaky. Very sneaky.

*MOUSE PRINT:

Ocean Spray sides

Ocean Spray told Mouse Print* that it downsized some of its products because of rising costs it faced and “rather than raise the price at the point of sale.” As to the phrase “new look” appearing on both the old bottles and new bottles bottles, the company said it began using “new look” in October 2012 to differentiate its 100% juice products from its other product lines. And finally, here is their response to why the four-ounce drop in net contents was done so inconspicuously:

“The realities of the economy and the rising costs of goods mean we like many manufacturers have to make tough decisions about products and pricing. Our number one priority is making sure consumers have access to the product they want at a price point they can afford. The move to downsize our 100% Juice line from 64 oz. to 60 oz. was done in accordance with industry standards and was not concealed in any manner.” — Ocean Spray Spokesperson

Thanks to Lynnie B. for catching the Ocean Spray downsizing.

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Advertised Sales Now Limited to the Diligent

soup saleOnce upon a time, when you looked through the Sunday advertising circulars, and saw Tide on sale for $1.99, you simply went to the store, put Tide in your cart, and paid $1.99 at the checkout. Simple.

Sales were advertised broadly, and open to everyone. And even if you didn’t know the item was on sale before you walked in the store, you nonetheless got the benefit of the sale price when you checked out. Then, maybe a decade or more ago, some supermarkets questioned why they were giving discounts or offering sale items to everyone who just walked in off the street.  So they created loyalty cards or club cards so that only customers who allowed the store to track their purchases could buy the items advertised in their circulars at the sale price.

*MOUSE PRINT:

card only

Clever. Very clever. Saves them a ton of money (at our expense). But now it gets even worse. All three major drugstore chains — Walgreens, CVS, and Rite Aid — have figured out a way to get customers to pay full price for sale items and only get credit for the discount price toward a future purchase.

CVS started it several years ago with “extra bucks”. That is a system whereby cardholders are shown a sale price for an item in an ad, but pay full price or close to full price for it. On their register receipt will be a coupon good for the difference between the advertised price and full price. That coupon can be used toward a future purchase.

For example:

In this case, you are attracted by the $4.97 sale price (“it’s like getting it for $4.97” they say), but you really have to pay almost $9. You get back $4 in merchandise credit for future purchases on a subsequent visit to the store.

What’s problem with that? You are really getting a discount on something else, and not on the sale item that attracted you to the store to start with. You have to make a second trip to the store (or go back and do a second shopping on the first trip.) You only have a few weeks to use the credit before it expires, so you could lose the money (and in effect really would have purchased the original item at full price). You also could wind up having to buy more merchandise on that subsequent trip that you may or may not want or need.

Walgreens followed suit a couple of years ago offering “register rewards”, and sometime after that, Rite Aid jumped on the bandwagon with “+UP Rewards”.

To make matters worse, Walgreens will only accept one register reward per item. So if you have collected a dollar credit here, and a two dollar credit there, and want to apply them to the purchase of a $3 item, you can’t. (CVS and Rite Aid will accept multiple credits toward a single item.) And Rite Aid won’t let you use credits earned today until 6 am tomorrow, thereby necessitating a second trip.

This whole system of giving discounts only to cardholders, coupled with making you pay full price instead of the advertised sale price is all designed to SAVE THEM MONEY by getting you to spend more and potentially save less. That’s some system.

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Walmart Touts Free Layaways But Quietly Adds Cancellation Fee

Retailers are making a big push to promote early holiday shopping. Kmart began TV advertising last week, and Toys-R-US just announced modified store policies. And Walmart started promoting its holiday layaway plan:

Walmart layaways

“This time it’s free,” the ad boasts. This refers to the fact that last year Walmart charged a $5 fee to initiate a layaway, but they reimbursed that fee to shoppers at the end by giving them a $5 gift card.

What Walmart doesn’t tout is another inconspicuous change.

*MOUSE PRINT:

Walmart cancellation fee

Yep. They have introduced a $10 cancellation fee which is imposed if the consumer cancels the purchase. It is also triggered if all the payments are not made or if the item is not picked up by December 13.

No one is disputing Walmart’s right to add a cancellation fee, particularly if they have taken the shopper’s goods off the selling floor for three months. What is interesting, however, is that their marketing folks have taken a net negative change to the layaway plan (the $10 cancellation fee) and essentially no change to their start fee (since it was rebated), and turned it into a positive advertising campaign.