Consumer World Celebrates 30 Years: 1995 - 2025  
Subscribe to free weekly newsletter.

Sunshine Guaranteed: Or Your Trip is Free?

Sunshine guaranteePriceline is making an intriguing offer for travelers this summer — guaranteed sunshine!  “If your vacation is rained out, it’s free!”

Of course, the devil is in the details:

*MOUSE PRINT:

1. You must buy a vacation (hotel, airfare), not just airfare.

2. Sunshine is not guaranteed. If it is cloudy every day, no refund is due.

3. The big string is the amount of rain necessary to trigger a full refund: it must rain at least 1/2 inch for at least half the days of your trip. For a five day trip, it has to rain on three of the days. For an eight day trip, it has to rain on four of the days. Again, at least 1/2 inch of rain on EACH of the rainy days is required.

How likely is it that you will have so many days of heavy rain on your vacation?  Of course, it depends on the location you choose (only US destinations qualify). Checking to see how much actual rain different cities get per day, suggests you are unlikely to ever trigger a refund under Priceline’s guarantee. For example, in June 2008, in the Seattle area — a region known for being wet — there was more than a half inch of rain only on one day that month. [See chart]

In Ft. Lauderdale in June, it was quite rainy. But in a stretch of 10 days when it rained every day, only two non-consecutive days qualified. [See chart]

On the positive side, Priceline’s “no rain” guarantee is free. And your refund will be automatic if your trip meets the bad weather criteria it has set.

Bottomline: don’t count on a free trip.

Consumer World Celebrates 30 Years: 1995 - 2025  
Subscribe to free weekly newsletter.

New Luggage Limits: Sky High Fees for Extra Bags

Many major airlines (Continental, Delta, Northwest, United, and US Airways) are limiting the number of bags you can check free to one per coach passenger, effective May 5, 2008. UPDATE: American Airlines just announced it will limit the free allowance to one bag for tickets purchased on or after May 12, 2008.

Some people will be exempt from the new charges. As one example, here is who gets a free pass at Delta:

*MOUSE PRINT: “Business Elite® and First Class passengers are allowed 3 checked bags at no charge up to 70 lbs. ” [see checked baggage rule]

What are the fees if you go over the limit at Delta for coach passengers?

*MOUSE PRINT:

delta bag policy

So the first extra bag is $25 each way, but additional bags can be as high as $180 each way. And if you are flying overseas, forget it. They could ding you for as much $600 each way.

To add insult to injury, Delta still maintains other baggage rules that must be complied with, or you will be assessed an additional penalty:

*MOUSE PRINT:

delta bag policy 2

*MOUSE PRINT: Delta actual says:

You’ll be charged an excess baggage fee each time you go over any one of the free allowances.

For example, if you have an extra piece of baggage that goes over the weight limit and the size limit, then you’ll be charged 3 times:

  • once for the extra bag,
  • once for going over the size limit, and
  • once for going over the weight limit.

Fees are for each additional bag, each way.

In other words, you will be triple surcharged. If that was your second bag, it would cost you $25 for going over the limit, plus $80 more because it was too heavy, plus $150 more because it was oversized. That is $255 in all. And the charge is each way.

The rules vary airline to airline. Here is a summary of airline baggage policies with links to the actual policy detail.

The friendly skies are looking anything but friendly these days.

Consumer World Celebrates 30 Years: 1995 - 2025  
Subscribe to free weekly newsletter.

Hotwire: Hidden Fees in their “Complete” Prices

hotwirecar1.jpg

When it comes to shopping for travel, the price that catches your eye is not always the price you pay. And rarely is it lower than advertised.

Hotwire.com is a site that offers discounted airfares, hotel, and car reservations by not disclosing what airline, hotel or car rental agency you are contracting for until after you pay. (It is like Priceline without the price guessing games.)

On it website, Hotwire advertised car rental rates as low as “$13.95 with no hidden fees.”  Just beneath that it listed Boston with rates as low as $5.95. What a deal!  Clicking on that link brings up the typical pricing form where you enter dates of travel.

For a one day rental from March 28 to March 29, the system returned the following price:

hotwirecar2.jpg

Yes, it is $3 higher than the lowest price, but it still a great deal. The asterisk after “$8.95 per day” goes to this:

*MOUSE PRINT: 

* Rates are shown in US dollars. Total cost for Hotwire Discount rates includes applicable tax recovery charges and fees.

Indeed, this is more good news — $8.95 is price you really pay. Or is it?

*MOUSE PRINT: On the next screen, the truth is revealed:

hotwirecar3.jpg

Adding the taxes and fees makes the total cost of the car triple the advertised price!

Unfortunately, the problem of advertising incomplete prices is not limited to Hotwire. Most car rental companies, airlines, cell providers, and cable companies attract you with seemingly low priced packages only to relegate to the fine print or your first bill what the true total and complete price really is.

All these services have extraordinarily high fees, charges, and taxes added to the promoted price which can bring the total to 30%, 40% or more than advertised. Here’s a novel idea: companies should make the price you see be the price you pay!Â