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July 22, 2019

Thanks for Nothing – Summer 2019

Filed under: Uncategorized — Edgar (aka MrConsumer) @ 5:25 am

Every so often you see offers that make you do a double-take, or promise a great deal but only disappoint you when the true facts are revealed. Here’s the latest crop.

Example 1:

While it still is summer, you might decide to buy new sunglasses. No brand is more famous than Ray Ban and the crooks that are marketing these knock-offs know it.

*MOUSE PRINT:

Rayban knock-offs

Thanks for nothing (and trying to scam buyers). Photo credit:Reddit.


Example 2:

Just about now, despite the current heat wave, stores are starting to get in fall and winter clothing and accessories. Here’s an odd one:

heated insoles

These are heated insoles to keep your feet warm in shoes or boots. They are usb-powered, so they have to be connected to your computer. Just be sure to buy a really long extension cord for when you’re out in the cold. Thanks for nothing.


Example 3:

As we continue with the summer theme, sporting goods are big sellers this time of year. Here’s a kickball for your kids or grandkids, but there is a surprise safety warning in small print.

*MOUSE PRINT:

Don't kick the kickball

Thanks for nothing, Gopher. Photo credit: Reddit.


Example 4:

On a hot day, nothing beats an icy cold beer (I’m told). And if the beer is free, all the better. This Connecticut bar and grill decided to offer just that. But there was an asterisk after the word “free.”

*MOUSE PRINT:

free beer with coupon
Photo credit: Reddit

Thanks for … the chuckle, Wood -n- Tap.




• • •

September 24, 2018

Senator Sent “Official Summons” to Potential Donors

Filed under: Finance,Uncategorized — Edgar (aka MrConsumer) @ 5:38 am

Residents in some Texas counties recently received a mailing in an official looking brown envelope that said “Summons Enclosed…Open Immediately.”

Cruz envelope

Who wouldn’t open that right away if it was in their mailbox? The first line of the return address had the name of the local county and indicated it was an official summons:

*MOUSE PRINT:

Official Summons

Inside was a standard solicitation to make a campaign contribution to Senator Ted Cruz for his re-election campaign. And his name was also in small type on the outside of the envelope.

Cruz inside mailer

A spokesperson for the Federal Election Commission told the New York Times that the mailers were not illegal, as “the F.E.C.’s regulations don’t speak to how candidates may choose to word particular solicitations to potential contributors.”

However, Texas state criminal law may have been violated:

*MOUSE PRINT:

Texas Penal Code – PENAL § 32.48 – Simulating Legal Process

(a) A person commits an offense if the person recklessly causes to be delivered to another any document that simulates a summons, [emphasis added] complaint, judgment, or other court process with the intent to:

(2) cause another to:

(B) take any action or refrain from taking any action in response to the document, in compliance with the document, or on the basis of the document.

(c) It is not a defense to prosecution under this section that the simulating document:

(2) purports to have been issued or authorized by a person or entity who did not have lawful authority to issue or authorize the document.

So, simulating a summons, even if the real sender is disclosed, is a misdemeanor in Texas.

The Texas Deceptive Trade Practices Act also prohibits the sending of a solicitation that misrepresents or implies it was sent on behalf of a governmental entity. This law is probably not applicable because it relates to commercial enterprises.

And under United States Postal Service rules, government lookalike mailings, such as using brown envelopes requesting donations for political causes, are not allowed unless the envelope has an explicit disclosure that there is no governmental connection. Misuse of a federal agency’s name or official seal is usually necessary, however.

So what does the Cruz campaign say?

“…there were a few complaints that came not to us but through the local media or twitter,” a campaign spokesperson said. “Our mail efforts have been both effective and critical to identifying and engaging our supporters, and getting them involved in our campaign efforts to keep Texas strong.”

The aide also said that the campaign “believe(s) we are in full compliance legally.”




• • •

June 5, 2017

It Looks Like Junk Mail, But Ignoring It Could be Costly

Filed under: Uncategorized — Edgar (aka MrConsumer) @ 6:20 am

[Note: Although this story is about certain Massachusetts towns, the same thing is likely happening around the country.]

Last week, tens of thousands of Massachusetts residents in a couple of cities and towns found letters like this in their mailbox:

Somerville envelope

With a little prior knowledge of what sales pitches from alternative electricity suppliers look like, this appears to be just another one of those letters promising savings if you choose them instead of your regular electric company. Even though it has the name of the city (Somerville) in the return address window, it lists an energy company name (Dynegy) and an address in Illinois, not Massachusetts. So many people might simply toss the letter out as junk mail.

A similar letter from the same company also went out to residents of Brookline, Massachusetts last week. Here is the front page of it:

Brookline electricity letterClick letter to see full size.

Surprisingly, the letter really was sent on behalf of the town. It suggests that the town has bulk buying power when purchasing electricity for thousands of residents and businesses and thus has negotiated a plan “to provide you with competitive choice, longer-term price stability and more renewable energy.”

Good news, right. Not so fast. There are three big catches.

*MOUSE PRINT:

“There is no guarantee of future savings. The primary intent of the program is to provide price stability and savings over the duration [a 30 month fixed price contract] shown above. … Rates may drop below the program rate during any given six-month and three month period.”

So, first strike: no savings are guaranteed.

*MOUSE PRINT:

The details get worse. At the bottom of the page is the first unambiguous statement of what is really going on here.

“As an eligible participant, your account will be automatically enrolled in the program unless you choose to opt out.”

What, you are deciding for me what electric company is going to supply my power? Yep. Every resident and business in town will be automatically switched away from their current electricity supplier, Eversource.

Since when is a negative option plan legal that lets a seller impose its services on you unless you take action to stop it? If this were legal in other commercial contexts, we’d all be getting letters from swimming pool installers saying that next Tuesday a new pool is going to be installed in our backyards unless you call to stop it. Unbelievably, the Commonwealth of Massachusetts passed a law some 20 years ago allowing cities to set up “municipal aggregation plans” like this, and foist it onto their citizenry automatically as long as they allowed people to opt-out. How anti-consumer! These aggregation plans are not limited to Massachusetts, incidentally. Some states have had them for five or more years already and take a similar approach.

We’re not done yet with this bad deal.

*MOUSE PRINT:

rate chart

To add insult to injury, the rate per kilowatt hour that everyone in Brookline is involuntarily being placed into is about 5% higher than the rate currently being charged by the regular electric company.

Dynegy charges $0.11098/kWh, while Eversource’s rate is only $0.10759/kWh. So much for the savings in the short term because the town was buying electricity in bulk. It should be noted that should everyone’s current electricity supplier go up in price during the next 30 months, people on the new plan may indeed save some modest amount of money.

The only way a Brookline consumer can get a lower rate than their current electricity supplier through Dynegy is to affirmatively opt-in to its basic plan rather than the default plan that the town chose for everyone. In that case, people will save just over one-third of one cent per kilowatt hour of power used. Woohoo!

Of course, saving money is not the only reason that cities adopt these aggregation plans. The hope is to force its citizenry into an electric plan that gets a good portion of its power from renewable energy sources like wind or solar power. In the case of Brookline, the default plan gets an additional 25% of its power from renewable sources.

On balance, we think that consumers should be offered these greener electricity plans, but they should be sold based on their merits and residents should not be forced into them involuntarily (even if there is a no-penalty way to opt-out).




• • •

May 29, 2017

Payless Car Rental’s Shady Practices Get National Spotlight

Filed under: Travel,Uncategorized — Edgar (aka MrConsumer) @ 6:21 am

Last year, Mouse Print* brought you a story from Consumer World reader Marcie S. alleging that Payless Car Rental engaged in various shady practices that often left customers with much higher bills than they bargained for.

Complainants said they reserved a car at one price, but were charged more at the counter. Others said they declined optional charges like roadside assistance, gas refills, and additional insurance, but were charged for them anyway.

We tipped off our friends at Good Morning America about the issues and they took on the case. ABC News went undercover, hidden cameras and all, and discovered similar things happened to them too. Their story aired last week.



After receiving more than 800 complaints, the Better Business Bureau has now issued a national warning about Payless and given the company an “F” rating. (Text version of ABC story and BBB warning is here.)

The class action lawsuits filed last fall against Payless continue. The question remains, however, what are our state attorneys general and the Federal Trade Commission doing about Payless?




• • •

September 5, 2016

“This is Not a Bill”

Filed under: Business,Uncategorized — Edgar (aka MrConsumer) @ 6:03 am

Most people have no idea when their newspaper or magazine subscription is set to run out. So when you get a bill in the mail like this, it must be time to renew, right?

People around the country have been receiving bills like this:

Invoice frontClick to enlarge

Not so fast. The back of the invoice says the following.

*MOUSE PRINT:

“This is a magazine subscription offer, not a bill or invoice. You are under no obligation to either buy a magazine or renew at this time.”

And despite the appearance of this “bill,” the front bottom left hand corner says in small letters “RENEWAL OFFER – NOT A BILL.”

If it looks like a duck, it’s a duck, no matter what the fine print says. That’s the opinion of the Federal Trade Commission which recently filed a lawsuit against a web of companies for sending out these notices to subscribers of newspapers such as The New York Times, The Wall Street Journal, The Seattle Times, The Denver Post, and over 350 others.

The notices claim that that the price is one of the lowest available rates and is authorized by the publisher. In fact, the FTC alleges the defendants do not have the publishers’ authorization and they charge up to 40 percent more than the newspapers typically charge. Purchasers often overpaid, got the wrong publication, and had difficulty getting refunds.

We say: go get’m!




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