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Gwyneth Paltrow’s “Goop” Made Unsubstantiated Health Claims

Last week, the Orange County California district attorney’s office and other DAs settled a consumer lawsuit against Goop – a lifestyle brand and website created by actress Gwyneth Paltrow. The suit contended that Goop made health claims for various products but did not have substantiation to back up those claims.

For example, Goop touted “Inner Judge Flower Essence Blend” this way:

Inner Judge

You can either mix this stuff in water and drink it, or apply it externally to your body “over the liver.” It supposedly would help you get rid of guilt and shame, replacing those feelings with compassion and forgiveness, so as to prevent a spiral into depression. Oh please. What is this, a psychologist in a bottle?

For this crock of **** and unsubstantiated claims about two other products, Paltrow’s company agreed to pay $145,000 in settlement, without admitting any wrongdoing. So much for the company’s statement of values:

We test the waters so that you don’t have to. We will never recommend something that we don’t love, and think worthy of your time and your wallet. We value your trust above all things.

The case against Goop arose because our friends at TruthinAdvertising.com cited more than 50 unsubstantiated health claims made by Paltrow’s company, and sent them to some of the California DAs.

Here are some of the claims made for other flower essence products previously available on the Goop website. They include products to help “cure”: a broken heart such as from death of a loved one; emotional trauma from divorce, OCD, or bad dreams; infertility; auto-immune conditions; writer’s block; perfectionism, talking too much, etc.

Hertz

Scroll down the list.

For more about the case against Goop, here is an ABC Nightline story.

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Lowe’s Corrects Goof in Labor Day Promotion

Ever on the hunt for a good deal to promote as Consumer World’s “bargain of the week,” MrConsumer electronically thumbed through the Lowe’s Labor Day sale circular late last week. He found a sale on Bosch dishwashers, which usually have very good product reviews from shoppers, and tend to be rated very highly by Consumer Reports. Making the deal even better — almost unbelievable — was the fact that Lowe’s was advertising free installation via a rebate.

Here is part of their Labor Day print circular featuring five Bosch dishwashers as low as $449. And the free installation rebate is smack in the middle of all these models. All the asterisks and other symbols just below the green arrow concerning the rebate shed no light on the actual restrictions.

 

Lowe's circular

 

Taking a closer look at one of the cheapest Bosch models at $449, the Bosch SHE3AR72UC, which grabbed Consumer Reports’ highest rating of any dishwasher (though only lukewarm reviews by Consumer Reports readers), the Lowe’s website provided the following product listing, and noted the availability of two rebates on this model.

 

Bosch dishwasher listing

 

When clicking to get the details of the installation rebate, the shopper is presented with a surprising catch:

*MOUSE PRINT:

$799 restriction

It said that the rebate only applies to Bosch dishwashers $799 or higher! But the rebate form doesn’t say that. The newspaper circular doesn’t say that. And the big print description of the rebate on the website doesn’t say that.

So we wrote to the PR folks at Lowe’s to ask which was correct: that the rebate offer only applied to dishwasher models $799 or higher, or that it applied to all models listed in the circular, shown on the website, and listed on the rebate form.

Less than 24 hours later, an inconspicuous change was made to the website — they removed the $799 minimum purchase language!

*MOUSE PRINT:

Lowe's correction

A Lowe’s spokesperson confirmed to Mouse Print* that the promotion in question did not have a minimum purchase threshold and all references to it were removed from their website. The company said that the $799 minimum purchase requirement was never intended to apply to this sale.

Incidentally, in the Boston area, Lowe’s charges $239 for installation. So getting that free is seemingly quite a savings. But, before you run to Lowe’s to buy a Bosch dishwasher because of this great deal, understand that Lowe’s plays by the book in terms of obtaining a local plumbing permit if required by your city or town. In my town, for example, Lowe’s will add a charge of $170 for the permit!!! Since this seemed rather high, MrConsumer contacted the city’s inspectional services department and found out that the actual cost is only $60. Lowe’s is charging an additional $110 for the time it takes a third party contractor to wait in line at city hall, it appears. And Lowe’s says that homeowners CANNOT get the permit on their own to save money. The Lowe’s spokesperson could not get a formal response by publication time as to why the company has such an anti-consumer policy.

In addition, Lowe’s, like other appliance sellers, does not include in the advertised price of the dishwasher the drain pipe, necessary adapters, and the electrical cord. That’s another $50. And haul away is yet $20 more.

So, what started as a great bargain is turning out to be a very expensive proposition unless you do the installation yourself.

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Thanks for Nothing #6

Here is the latest collection of advertisements that made us do a double-take when checking the fine print.

Example 1:

In many parts of the country, real estate prices have gone crazy. And that is certainly true in and around Boston… but this is ridiculous.

price increase

A jump from $300,000 to $1.5-million? The question is, which number is wrong?


Example 2:

Many Macy’s ads indicate that items are on “special” during certain hours and that after the special, the price will be higher. Apparently, that is not the case here.

Macy's after special price

During the limited time special, the price of these pillows was $20. After the “special,” they dropped to $12.99. The rebate was not limited to certain times of the day incidentally.


Example 3:

Here’s a nutty example from last December. Walmart had a small 5.5 ounce bag of Emerald mixed nuts on sale 47% off. Wow, you say… until you see the actual price.

Walmart's nutty price

What? This small bag of nuts had a regular price of $30.99, but they are “only” $16.36 on sale? Who would be nutty enough to pay such a high price? Now that eight months has passed, we have good news. The price has dropped to a mere $13.94 on their site! Thanks for nothing, Walmart.


Example 4:

In this disclosure from Sears, they try to explain that when they say that something is merely “on sale” that means only selected groups of items are actually on sale. But when they use the term “all” then it really does means all. Or does it?

Sears all on sale

Apparently when they use the term “all on sale” that really doesn’t mean “all” since over two dozen groups of items are not included. Thanks for nothing, Sears.

If you find a good example of a humorous surprise in the fine print, please submit it to Edgar(at symbol)MousePrint.org .

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