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Report: Amazon Still Promoting Phony Discounts

For years, Amazon has often used the “manufacturer’s suggested list price (MSRP)” as a reference price for many products to be able to claim that Amazon’s current selling price would save shoppers a huge sum of money. Savvy consumers know that very few items ever sell at full MSRP, so any savings claimed compared to that number are likely to be fictitious. We have previously shown you crazy examples where Amazon even used inflated reference prices to facilitate their 80% and 90% off claimed discounts in some cases.

Almost exactly a year ago, we reported that Amazon apparently had discovered consumer religion and was dropping many of its phony comparisons to list prices. The change was likely a result of several lawsuits about their deceptive pricing practices.

More recently, Consumer Watchdog, a California advocacy group, noticed that Amazon was now advertising discounts from “was” prices (such as “Was $49.99” “Now 39.99” “Save 20%”). Sometimes the comparison just showed a price with a line through it, without explanation of what that comparative price actually represented.

So, like any good consumer group, they decided to conduct a survey. In June, they checked 1,005 items to see if Amazon’s new way of making price comparisons was less deceptive than the old way. They used a website called The Tractor, which maintains price histories for items sold by Amazon. In this way, they could see if the claimed “was” price was ever really charged by Amazon. See their full report.

The key findings included:

  • Amazon displayed reference prices on 46 percent of the products surveyed.
  • 61 percent of all reference prices were higher than any observed price charged by Amazon in the recent past (defined as 90 days).
  • In nearly four in ten cases, Amazon never appeared to charge the previous price from which it claimed to be discounting. It was entirely fictitious.
  • 83 percent of crossed-out prices on sale items exceeded the highest historical price in Tractor’s records. On average, they were double the highest price Amazon had charged previously.
  • Here are some specific examples from their study:

    *MOUSE PRINT:

    Hammermill paper

    According to the study, you really were not saving almost 50% on this paper. Rather than $17.78 being the regular price for this paper at Amazon just prior to the sale as some might believe, there were only four periods lasting no longer than a day or two when that was the actual price in the past year at Amazon. Neat trick, huh? As a matter of law in Massachusetts, for example, advertising regulations require that an item be offered at regular price for 14 consecutive days first before it is discounted. And then it needs to be at full regular price for about 36% of the time if the seller is going to continue to make a comparison to the “regular” price. (There are other rules that can apply here too.)

    *MOUSE PRINT:

    Amazon leather bag

    There was only six months-worth of price history on this item, but during that time, the most that Amazon charged was $26 — nowhere near the crossed out price of $149.99.

    Federal Trade Commission guidelines state:

    “If the former price is the actual, bona fide price at which the article was offered to the public on a regular basis for a reasonably substantial period of time, it provides a legitimate basis for the advertising of a price comparison…. If, on the other hand, the former price being advertised is not bona fide but fictitious – for example, where an artificial, inflated price was established for the purpose of enabling the subsequent offer of a large reduction – the “bargain” being advertised is a false one…”

    It is sad that a seller like Amazon, with its tens of millions of customers, seemingly continues to resort to using these deceptive pricing practices.

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    Toilet Paper Roll Claims Roil

    Have you made a trip down the toilet paper aisle recently? MrConsumer did last week at Target. There were 11 different size packages of just one variety of Charmin (Ultra Soft) on display.

    Charmin Ultra Soft

    The big bold numbers on them made little sense. One said “12 = 27” but another said “12 = 54.” One said “18 = 72” but another nearby package proclaimed that “18 = 82.” One package declared that “8 = 36” but at Stop & Shop “9 = 36.” It must be the new math.

    Toilet paper numbers

    *MOUSE PRINT:

    Of course, when you check the fine print on the label you discover a little more about the basis of comparison. All dozen packages compare the number of rolls in that particular package to how many “regular” rolls it is the equivalent of. Regular rolls? Do regular rolls even exist any more? They’re hard to find, and the package looks like a toy. But here it is — a package of four regular rolls of Charmin (before two additional downsizings brought the number of sheets per roll down to a meager 71). The package is only slightly taller than a dollar bill.

    Charmin regular rolls

    Why does P&G compare each package to a virtually non-existent product that people are no longer familiar with? It makes no sense, except to make you think you are getting more than you really are.

    While that second number in the comparison always relates to “regular” rolls, the first number does not relate to the same size roll. Sometimes it means double rolls, double rolls “plus,” mega rolls, or mega rolls “plus.” Does anyone have the sizes of these memorized so that the comparison is meaningful? These are all made up names with an ever-changing number of sheets on each roll. And during a period of downsizing of Charmin, which we are in the midst of, it is even more confusing. There are two “12 = 54” packages noted above. One has 352 sheets per roll, and the other only 326, yet they are both called “double plus” rolls.

    How confusing can you get? These comparisons are meaningless to most shoppers, yet the major makers of paper products like toilet paper and paper towels continue to play this game and emphasize these confusing numbers in ever bigger and bigger print.

    Here’s a novel idea: just tell us how many rolls are in the package and how many sheets are on each roll. And put that in big print.

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    The Fine Print on Vitamin Labels is Wrong!

    We often caution consumers not to believe the big print in advertising because the fine print may well contradict it. Now we have to say that you can’t always even rely on the fine print either to give you the straight poop.

    Case in point: According to ConsumerLab.com, the fine print on the back of vitamin labels is currently wrong and is going to continue to be wrong for possibly the next four years!

    *MOUSE PRINT:

    vitamin label

    Last July, the FDA changed the daily values (DV) recommended for 20 vitamins and minerals. The amount was raised for eight nutrients and lowered for a dozen others. The catch is that food and supplement makers were given until 2018 to change their labels. But in mid-June, the FDA quietly indicated it was going to extend the deadline. The industry had requested a reprieve until 2021.

    This obviously leaves consumers in quandary as to whether they are getting enough or too much of the vitamins and minerals the government now says is the correct amount.

    In the above example for Centrum Silver for example, the label says you’re getting two and half times the daily amount of vitamin D in every pill. But the daily amount of vitamin D has doubled from 400 IU (10 mcg) to 800 IU (20 mcg). So Centrum’s 1000 IU dose is really only 25% more than the new recommended amount rather than the two and half times that the label claims.

    Here are the changes in daily values of vitamins and minerals according to the FDA.

    *MOUSE PRINT:

    Magnesium has increased from 400 mg to 420 mg

    Manganese has increased from 2 mg to 2.3 mg

    Phosphorus has increased from 1,000 mg to 1,250 mg

    Potassium has increased from 3,500 mg to 4,700 mg

    Calcium has increased from 1,000 mg to 1,300 mg

    Vitamin C has increased from 60 mg to 90 mg

    Vitamin K has increased from 80 mcg to 120 mcg

    Vitamin D has increased from 400 IU (10 mcg) to 800 IU (20 mcg)

    Chloride has decreased from 3,400 mg to 2,300 mg

    Chromium has decreased from 120 mg to 35 mg

    Copper has decreased from 2 mg to 0.9 mg

    Molybdenum has decreased from 75 mcg to 45 mcg

    Zinc has decreased from 15 mg to 11 mg

    Thiamin has decreased from 1.5 mg to 1.2 mg

    Riboflavin has decreased from 1.7 mg to 1.3 mg

    Niacin has decreased from 20 mg to 16 mg

    Vitamin B-6 has decreased from 2 mg to 1.7 mg

    Vitamin B-12 has decreased from 6 mcg to 2.5 mcg

    Biotin has decreased from 300 mcg to 30 mcg

    Pantothenic acid has decreased from 10 mg to 5 mg

    A DV for choline has been established the first time, at 550 mg

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