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Buy.com: Free Shipping*

buy.com free ship eligible  Buy free shipping qualifies

No one likes to pay for shipping, so when an online store advertises “free shipping” it can be a big inducement to buy. The two spyware products above from Buy.com are about the same price and both appear to include free shipping. In fact, only one item ships free while the other costs $5.48 to deliver. Can you tell which is which?

*MOUSE PRINT: “If a product has this truck icon: Free Shipping that product receives FREE Budget Shipping regardless of its price. If a product has this truck icon: Free Shipping , that product is eligible for FREE Budget Shipping under one of the following minimum order free shipping programs…” [Buy.com website, June 29, 2006] 

So, if a product has a yellow truck within its description, shipping really is free. But, if the color of the truck is goldenrod, then shipping is free only if your order meets a minimum purchase requirement (typically $25). Who would have guessed that the color of the truck on the free shipping logo matters?

And we have the slight language differences to parse as well: products with the yellow truck say “qualifies for free shipping,” while products with the goldenrod truck say “eligible for free shipping.” Again, who would ever understand there is a difference between those two phrases?

The bottomline: free shipping is really only free if the mouse print says so.

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British Airways: London — $219*

Airlines always advertise a low price to get your attention, but when you add on all the required taxes and surcharges, the price often jumps up significantly. I wish airlines and other travel providers like rental car companies would advertise complete prices. That way, the price you see is the price you pay.

British Airways $219

When British Airways advertised $219 to London including two nights hotel, MrConsumer thought it would interesting to see what the real total price would be. The actual price of the roundtrip using the advertised fare came to $551.77. Why?

*MOUSE PRINT: The advertised fare is “o/w based on r/t purchase. Taxes and fees extra.” [Banner ad at Bestfares.com June 22, 2006; shown actual size]

Somehow it doesn’t seem like a bargain any longer. How did they arrive at that higher fare?

British Airway Real Price

The $219 advertised fare doesn’t seem to bear any relationship to the $308 actual roundtrip fare shown above. And, the fees, charges, and surcharges of almost $250 account for almost half the price of the ticket.

Now there’s another part to the offer: get two nights free in a London hotel.

*MOUSE PRINT: “**Based on double occupancy.”

What is not disclosed upfront is buried in the mouse print online:  if you are flying solo to London, “Single occupants are entitled to 1 free hotel night only.” 

So to get the advertised offer of two free hotel nights, two people have to go and spend $1103.54 to fly to London. That’s over five times the eye-catching $219 advertised price. The airlines would contend, if they advertised the real price, as shown below, no one would click. I wonder why? 

BA 1103

 

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Ford: $0 for Gas Until 2007*

Ford Free Gas until 2007Are you sick of seeing Taylor Hicks singing in those Ford commercials yet? The company is using him to entice you to buy their brand by promising  “we’ll pay for your gas until 2007.”  Sounds like a generous offer. Or is it?

*MOUSE PRINT: “Receive maximum $1,100 debit card for gas. Amount varies by model.” [Commercial airing June 2006]

According to their website, you only receive the maximum $1,100 if you buy an SUV or select truck. You get less (only $1000) if purchasing other vehicles.

With today’s gasoline prices at $3 or higher a gallon, many drivers say they are paying $50, $60, $70 or more weekly to tank up. At that rate, gas for half a year (from now until January) would run $1300 to $1820 — way more than Ford will pay for.

“$0 for gas” may be true for those who purchase fuel efficient vehicles, drive average or less amounts, and spend less than $39 a week for gas. For everyone else, Ford’s $0 for gas promise is running on fumes. MrConsumer says no tanks.

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