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When is a Price Lock Not a Price Lock?

There has been an unwritten rule applicable to some cell plans: Your monthly rate will not go up as long as you keep your current plan. Certainly, this is not true for all plans and all companies, but many people have benefited from this traditionally.

As some companies began raising rates, in May 2022, T-Mobile, the “uncarrier,” introduced Price Lock to formalize their policy.

In January 2023, here is how T-Mobile advertised “Price Lock.”

Price Lock

Even the fine print was pretty straight forward.

*MOUSE PRINT:

Price Lock fine print

If you were in most of their major plans, your monthly rate would stay put. Period.

Now, in 2024, T-Mobile decided to redefine what it means by “Price Lock” for new customers or people switching plans.

*MOUSE PRINT:

Price lock fine print 2024

The policy now says if they raise your price and you decide to switch carriers, they will pay your final bill, as reported here.

So to answer the question posed in the headline of this story, “When is a price lock not a price lock?” Answer: When T-Mobile offers it.

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Wendy’s UN-Announces “Surge” Pricing

Last week’s biggest consumer story was Wendy’s plan to introduce electronic menuboards in their restaurants that would allow them to implement “surge” pricing. In other words, to charge more during peak times.

Best we can tell this story was based on a financial presentation made to investors in early February during which the company’s CEO announced a $30-mil investment to deliver “significant restaurant margin expansion” by installing digital menuboards with “dynamic pricing & menu offerings:”

Wendy's menuboards

After a flood of news stories and negative consumer reaction to the prospect of having to pay more for the same food that was cheaper earlier in the day, Wendy’s issued a statement in its blog denying the plan.

*MOUSE PRINT:

Wendy's statement

To MrConsumer, the idea of a restaurant jacking-up its prices during peak times is just plain nasty. Will the items that are being surcharged be noted on the menuboard so customers know which ones they are?

And what about prices during off peak times? Will they be discounted below the current regular price? In other words, if a “Dave’s Single” burger is currently $4.99, will the peak price be, say, $5.99, but the off-peak price will be $3.99?

What do you think of the idea of a restaurant charging more during peak times?

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Is Ninja Nonstick Cookware Fired to 30,000°?

SharkNinja, the maker of Ninja cookware, claims that the nonstick coating sprayed on their pots and pans is heated to 30,000 degrees so that it won’t stick, chip, or flake.

Ninja 30,000 degrees

There’s just one problem with that claim according to the consumer who is suing the company. Her complaint says in part…

*MOUSE PRINT:

The “difference is in the degrees” and 30,000ºF claim is as deceptive as it is preposterous. According to NASA, as presented at the Triennial Earth-Sun Summit, “the surface of the sun is a blisteringly hot 10,340 degrees Fahrenheit…”. Defendant would have the average consumer believe that their nonstick pans are manufactured at a temperature that would vaporize the aluminum pan base metal into gas.

This is not the first time that Ninja’s nonstick cookware has come under fire (so to speak). In 2021, the National Advertising Division (NAD) of the BBB ruled that their “never stick” claims were false and misleading because such claims “reasonably convey an unsupported superiority message that, unlike traditional non-stick cookware which rapidly loses its non-stick properties, NeverStick cookware would exhibit a greater level of resistance against sticking, chipping, and flaking.”

Also in 2021, in an unpublished Mouse Print* story, we found that the company was misleading shoppers about it’s lifetime warranty because its idea of “lifetime” is five years, not what the average shopper would expect.

*MOUSE PRINT:

Ninja Lifetime guarantee

The NAD also addressed the lifetime guarantee issue in its 2021 decision.

NAD also recommended that SharkNinja discontinue claims that NeverStick has a “lifetime guarantee.” NAD determined that a reasonable takeaway from such claims is that the product’s useful life is far longer than the five years for which it is guaranteed…

SharkNinja has been the subject of multiple NAD cases by competitors alleging that the company makes misleading claims for their products. As a company headquartered here in Massachusetts, it is about time that our attorney general got out of the frying pan and into the fire to review this company’s advertising practices.

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