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Here We Downsize Again – Spring 2022, Part 1

With inflation at a four-decade high, is it any wonder that some manufacturers are shrinking their products (shrinkflation) instead of, or perhaps in addition to raising the price? Since most shoppers don’t pay attention to the net weight or net count disclosure on packages, manufacturers can pass on a sneaky price increase without much notice by just making their products a little smaller. Here is part one of our latest round of products that have been downsized in 2022 or discovered this year.

Angel Soft Toilet Paper

Paper towels and toilet paper are two common culprits when it comes to downsizing. This time, Angel Soft dramatically downsized its mega rolls from 425 sheets to just 320 sheets. The company did, however, make the new sheets 20% thicker they say. Amazingly, despite losing over a quarter of the sheets, the new package is virtually the same size as the old. We bought the items below at the same store, at the same time, and paid the same price for both. Thanks to our ace shrinkflation sleuth, Richard G., for this submission.

*MOUSE PRINT:

Angel Soft 425-320


Miracle-Gro Plant Food

Visiting Home Depot recently, MrConsumer found a large display of Miracle-Gro Plant Food which has traditionally come in five-pound canisters. This year, if you are not careful, your $9.98 purchase price won’t go nearly as far if you pick up the wrong package.

*MOUSE PRINT:

Miracle Gro

There were five-pound canisters side-by-side with ones that were only four-and-one-quarter pounds — 12 ounces less. That may be a sure way to grow company margins at the expense of customers. The company did not respond to our questions about the size change. Thanks to Stephen M. for this lead.


Breton Crackers

Various varieties of Breton crackers recently lost an ounce or more per box. Here, for example, their multigrain variety went from 8.8 ounces to 7.3 ounces — a loss of an ounce-and-a-half. Interestingly, at the store where these were found, the new, smaller box was 19 cents more expensive.

*MOUSE PRINT:

Breton crackers


Kleenex Tissues

We can always count on paper goods to be subject to shrinkflation. This time it is Kleenex tissues — those little powder room boxes — five tissues disappeared from every box. That’s nearly a 10% reduction. Thanks to Greg D. for this submission.

*MOUSE PRINT:

Kleenex 65


Post Honey Bunches of Oats

Joining the parade of cereals being downsized is Post Honey Bunches of Oats, which now has 17% less. That is almost two bowls of cereal less as their 14.5-ounce boxes went down to only 12 ounces. The boxes look identical, but in fact the new one is narrower. Thanks to Leif S. for this submission.

*MOUSE PRINT:

Honey Bunches of Oats


Haribo Gummy Bears – CLARIFICATION

The makers of Haribo Goldbears have a 5-ounce “Share Size” bag and an identical looking bag also called “Share Size” but it only has 4 ounces in it.

*MOUSE PRINT:

Haribo Revised

We wrote to the company three times asking if the product had been downsized from five ounces to four. The one response we got from customer service said “Our products come in various sizes to satisfy the wide-range expectations of our beloved consumers.”

After our story was published, we heard from the company’s head of corporate communications who clearly advised us that the company manufactures both a four and a five-ounce size of Goldbears and that it had not been downsized. We want to make that point clear.

Our original post raised the possibility that both sizes co-exist and that retailers may choose which one to carry. And that turned out to be the case. So, shoppers just have to be careful to pick up the bag that offers the best value.


Arm & Hammer Detergent

This is a very odd one. The 75-ounce jugs of Arm & Hammer laundry detergent are now only 67.5 ounces — almost a full cup less. But the jugs and the caps are virtually identical in size. And both sizes were $5.99 at the same chain.

*MOUSE PRINT:

Arm & Hammer detergent

But… both promise to do “50 loads” of laundry. Usually this suggests the manufacturer has reformulated the product or tinkered with the dosing instructions or cap size. Inexplicably, the instructions on the old bottle said to fill the cap to line 1 for medium loads, while the new one says to fill it to line 5. There are nine different and virtually unreadable lines in the cap. Oddly, filling to line 5 provides less detergent than filling to line 3. The company did not respond to multiple requests for comment.


Come back next week for part two. And if you find a product that has been downsized, please take a sharp picture of the old one and the new one side-by-side with the net weight showing. Send you submission to Edgar (at symbol) MousePrint.org . Thanks.

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Folgers Gets More Coffee Out of Fewer Beans

Folgers and other brands of coffee have faced various lawsuits recently alleging that it is impossible to get the full number of cups of coffee promised on each canister. Now the lawyers may have a real field day because Folgers has dramatically dropped the number of ounces on some its canisters but kept the number of cups that each will yield the same.

*MOUSE PRINT:

Folgers 51 -43.5

Each 51-ounce canister lost 7.5 ounces, bringing the size down to just 43.5 ounces, but you still supposedly get 400 cups. When asked on Twitter about this, the company explained the change:

We have employed a new, roasting technology that makes the most out of every bean — resulting in lighter-weight coffee grounds that deliver the same taste you love across the same number of brewed cups. Through the use of this new roasting process, we’re able to get more coffee flavor from each bean while providing the same amount of coffee servings. The total weight of our coffee products will be reduced, but the amount of coffee you receive, by way of total servings, will remain the exact same. Hope this clears up any confusion.

This reminds MrConsumer of a similar response P&G made perhaps 35 years ago about their flaked coffee. They said they had fluffed up the beans so much, exposing more surfaces of the grounds, that they could no longer fit 16 ounces in the can. But, it would still make as many cups as the original.

Folgers Flaked Coffee

Other Folgers coffee containers, old and new, spotted on retailers’ websites recently are real head-scratchers too:

Folgers differences

It is not the new math. The middle container was subject to the new bean processing technology.

Note: Packages are displayed only to show numerical changes in net contents. Physical package dimensions may or may not be to scale.

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Dunkin’ Sued Over Refused Gift Card Refunds

Dunkin' Gift CardAbout 10 states require sellers of gift cards to refund small balances of money left on previously used cards. So if a $50 card only has $4.82 left on it, you can ask for that money back. The trouble is, some gift card sellers, like Dunkin’, are allegedly refusing to make those refunds.

So earlier this month, a New Jersey consumer sued Dunkin’ in its home state of Massachusetts on behalf of all customers who have been refused refunds (see complaint).

The complaint alleges that Dunkin’ has no mechanism for making these refunds when a customer requests it despite language on its cards that says:

*MOUSE PRINT:

“Card Value may not be redeemed for cash, check or credit unless required by law [emphasis added].

Under the laws of both Massachusetts and New Jersey, when a gift card’s balance is below $5 (MA is $5 or less), upon request, the merchant must refund the balance.

*MOUSE PRINT:

A purchaser or holder of a gift certificate … which has been redeemed in part, such that the value remaining is $5.00 or less, shall make an election to receive the balance in cash or continue using the gift certificate. — M.G.L.A. 200A § 5D

[I]f a stored value card is redeemed and a balance of less than $5 remains on the card after redemption, at the owner’s request the merchant or other entity redeeming the card shall refund the balance in cash to the owner. — N.J.S.A. 46:30B-42.1(h)

The court case alleges that Dunkin’ has been unjustly enriched by pocketing all the remaining balances on cards, and is in breach of various consumer protection laws in addition to the gift card statutes. Dunkin’ did not respond to multiple requests for comment.

It will be interesting to hear what imaginative defense Dunkin’ comes up with, or perhaps it will just quickly settle the case.

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