When you read a manufacturer’s description of a major appliance’s features, everything sounds rosy. But when you read reviews of that very same appliance by consumers who have owned it for a while, used it, and learned its quirks, you sometimes get a totally different picture. Sometimes, they are horrifying, and they make you question the quality of major appliances today.
In 2012, we presented some excerpts of customer reviews of two expensive refrigerators, and the tales of woe and terrible problems described would make anyone afraid to buy any new frigerator. So, in advance of Halloween, we’d like to scare you again, this time by looking at some washing machine horror stories.
Here are edited excerpts of reviews written by (un)happy customers about a few front loading washers and one laundry center. (Obviously, we have taken note of the worst reviews. Often, some consumers will give the very same model five stars, which just adds to the confusion.)
“I could wash my clothes in a river and they would come out cleaner than when I wash them using the supposed sanitary cycle. Nothing ever rinses out of the clothes first wash, nothing ever washes off the clothing material, and it takes 4 or 5 washes for the items to be reasonably clean.”
Samsung Model #WF45H6300AW, $949, reviewed at HomeDepot.com. NOTE: At BestBuy.com this model has an average rating of 4.5 stars and is generally well-regarded. Sometimes a lemon gets by factory inspectors.
“I have the washer and dryer that are under a year old. The washer pauses its self around 5 times per cycle, it takes 12 hours to do a load of laundry and it comes out soaking wet. Problem started 6 months in.”
“This model is plagued by electronics issues. The first one we bought had a defective motherboard. It died right after the 1 year warranty ended. Since it cost almost as much to repair as to buy a new one, we bought a second of the same model. It just broke as well, this time the door switch burnt out.”
“We just got it delivered and installed and it won’t work. We put the first load of laundry in and pressed start. The lights flashed briefly, and then it turned off. It does this every time. Really disappointing.”
“Apparently, the washer eats socks which then fouls up the mechanics of the machine resulting in an expensive repair. This morning, for no reason at all the machine just began turning on.”
Frigidaire Model # FAFW3801LW, $699, reviewed at HomeDepot.com, BestBuy.com, Lowes (46 one-star reviews).
“I am currently on my 2nd laundry center since Dec 2012. First one broke in under 90 days. This second one is now being repaired for the 3rd time since March of 2013. The cost of parts alone is almost the cost of the machine. Do not even consider this machine.”
“Stay away from this center! We had the unit replaced after the first was a lemon within 6mos of purchasing. The second is also a dud. … The washer, where to start… the technician is now on my Christmas list. This washer has been rebuilt 5 times. The seal at the base of the tub constantly detached and spilled gallons of water onto my wooden floors and into our subflooring. I now have not have a working unit since [two months ago].”
“I give it one star because I don’t believe the system will allow me to give it zero. Not only does the dryer rip buttons off my dress shirts with regularity (even on delicate setting), I’ve already had to put in two trouble calls for it. The second repair call came after the main, internal drain hose for the washer disconnected (apparently due to an inherent design flaw), spilling multiple gallons of water on our floor. The resulting flood ruined the carpet in two rooms, and forced us to have a number of oriental rugs professionally cleaned. Worse yet, both times we put in repair calls under our warranty service, it took almost two weeks for a technician to arrive.”
Sears Kenmore Laundry Center (made by GE), Model # 61532, $1052.
The lesson in all this is that the manufacturer is not going to tell you about all the problems that people report to them — the undisclosed mouse print, if you will. Why haven’t major appliance makers improved their products year after year much like the car industry? Instead, they seem to be producing more lemons than Sunkist, and some of the problems seem to be engineering and design flaws.
To protect yourself, you are going to have to search out reviews from real owners of these major appliances. Weigh the bad reviews against the good reviews and keep your fingers crossed.