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May 25, 2009

Macy’s Memorial Day Sale — “No Exclusions”?

Filed under: Retail — Edgar (aka MrConsumer) @ 6:12 am

macysexcsmall21Whenever Macy’s prints percent-off coupons, they are usually loaded with exclusions for product categories and brands to which the advertised discount does not apply. But according to their latest circular for Memorial Day, there are no exclusions for their 15% coupon.

*MOUSE PRINT: The fine print under the words “WOW! NO EXCLUSIONS” says that that applies to all sale and clearance apparel only.

Further down the ad, it becomes clear that the discount is not even 15% off on all apparel despite the words “NO EXCLUSIONS ON APPAREL” just above the “extra 15% off” claim.



So certain apparel is only 10% off, and “specials and super buys” are excluded altogether.

Turning to the inside of the circular, we find Sunday and Monday only deals.  And guess what, the coupon is not good on any of these items, even the apparel. [Disclaimer enlarged below.]



To add further to the confusion, in a full page ad in the main section of the newspaper on May 24 (which was printed weeks after the pre-printed circular above was), Macy’s advertised the 15% coupon, but with all the usual exclusions listed.



So, who knows what is discounted and what is not. While the exclusions for this sale (if they exist) are possibly fewer than most any other Macy’s sale, they certainly have taken a bit of liberty in promising “no exclusions.”

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  1. this is the reason i stopped shopping at macys. if they are willing to play legal writing games with the common man, who knows what else they are hiding about their business. when i used to see these coupons, i always asked, what exactly is on sale then? seems like everything is excluded. what a joke.

    Comment by scir91 from youtube — May 25, 2009 @ 8:18 am
  2. Obviously not enough lawyers have received their layoff notices…

    Comment by Sully — May 25, 2009 @ 9:08 am
  3. Most of the advertised sales and special coupons they send out are not good on their so-called “Everyday Values” either. What is worse is that the only way to find out if an item is an “everyday value” you must check out and try to apply the discount to see if it works or not (as they are NOT marked by any means… often the attendants do not even know)!

    Comment by Jamison — May 25, 2009 @ 5:35 pm
  4. It’s “the magic of Macy’s”.

    Comment by Dave — May 26, 2009 @ 8:44 am
  5. Is it legal to lie in an advertisement? I mean, due to the contradiction, they are lying. As an objective customer, you can not know which one is true. The BOLD FACED “No exclusions”, or the mouse print? Experience obviously should tell you you get nothing, but that’s something else.

    Comment by Jasper — May 26, 2009 @ 10:58 am
  6. Like one of the earlier commenters said, take your selected items to the checkout counter, try the coupon, and if it works, purchase the item(s). If it doesn’t work, leave it at the counter and walk away. When the clerks have to spend a big portion of the day handling ‘go-backs’, maybe their manager will notice their un-productive day, along with lower than usual sales volumes. Somebody, somewhere ‘should’ notice.

    What the Big Print giveth, the small print taketh away.

    “Unlimited” (with a 5gB cap) data plans for cell phones? Same idea.

    Comment by Bob — May 26, 2009 @ 11:49 am
  7. Like the coupon says, a “selection of sale and clearance purchases”. I wonder which selection that is because I tried to buy a clearance shirt and the coupon was not accepted. Annoying that it doesn’t include all apparel clearance. There’s no way to know ahead of time. Very annoying and time consuming.

    Comment by Julie Snow — May 27, 2009 @ 12:34 pm
  8. This is similar to when retailers advertised something on sale but they were always “out of stock”. Their main goal is to get you to go to their store and buy something else except that this way they don’t have to issue any rainchecks.

    Comment by Peter — May 29, 2009 @ 10:23 am
  9. Try looking at the signs at JC Penney sometime. I caught them posting prices on
    a rack sign lower than the acutal discount at the register. Talk about deceptive
    advertising. This was in several places in the store.

    Comment by Sandy — June 23, 2009 @ 2:35 pm
  10. Not only that But, ont he bottom of that coupon it states, EXCEPT opening a new Macy’s account. EXTRA SAVINGS APPLIED TO REDUCED PRICES.

    They are claiming that the the cap on Mattresses is only $100.00. No where on the coupon does it state that. When I called customer service they said the coupon isnt even valid on Matresses ??? then why would you give me $100.00 off ???? on a $1700.00 order ??? does anyone know how to get answers???

    Comment by Tigi — September 10, 2009 @ 6:22 pm

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