Updated every Monday!   Subscribe to free weekly newsletter.

February 3, 2014

Full Refunds Not Always Guaranteed at JetBlue if Canceling a Flight Within 24 Hours

Filed under: Internet,Travel — Edgar (aka MrConsumer) @ 5:50 am

  The airlines don’t like to publicize it, but starting in 2012 the Department of Transportation required US airlines to make refunds to passengers who cancelled their non-refundable tickets/reservations within 24 hours of making them.

That is a great consumer right.

One New Yorker, however, needed to take an emergency flight in the next day or two, so he bought a ticket on JetBlue. His plans shortly changed, and within 24 hours he contacted JetBlue to cancel the reservation. They said he did not qualify for a full refund. What?

JetBlue’s contract of carriage states this:


“Following receipt of payment from a Passenger, JetBlue will allow a reservation to be held at the quoted fare for 24 hours, if the reservation is made at least one week prior to the flight’s departure. [Emphasis added.] If such reservation is canceled within 24 hours of booking, Passenger will receive a full refund without assessment of a cancellation fee.”

Sure enough, the fine print of the DOT’s regulation provides:


Allows “passengers to hold a reservation without payment, or to cancel it without penalty, for 24 hours after the reservation is made, if the reservation is made one week or more prior to a flight’s departure date.”

Who knew?

A check of some other airlines’ policies and a call to U.S. Airways suggest that their cancellation policies don’t impose that seven-day in advance purchase requirement to get a full refund.

As always, don’t assume. Ask your airline if you indeed have the unrestricted right to cancel your ticket within 24 hours of purchase.

Share this story:


• • •


  1. I think I need this one explained better.

    Edgar replies: JetBlue will only give you a full refund if you cancel a reservation within 24 hours of making it when that reservation was originally made at least seven days before the flight date. Other airlines, like US Airways, will unconditionally refund your money in full if you cancel within 24 hours irrespective of the date of the actual flight.

    Comment by Max — February 3, 2014 @ 8:36 am
  2. I don’t get why the DOT would have added the clause for one week in advance. Airlines can cancel flights hours before they occur so why shouldn’t a customer get 24 hours after purchase no matter how close it is to the departure time? I don’t want to hear any excuses about processing either, that usually takes seconds…not days. The airlines probably don’t make it easy to request a refund online either. Shame.

    Comment by Wayne R — February 3, 2014 @ 9:05 am
  3. I knew about the ‘w/i 24 hours’ part but not that it had to be 7 days in advance to qualify. THK 4 the n4.

    Comment by Jim Buckner — February 3, 2014 @ 5:28 pm

Comments RSS

Sorry, the comment form is closed at this time.

Powered by: WordPressPrivacy Policy
Copyright © 2006-2018. All rights reserved. Advertisements are copyrighted by their respective owners.