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August 19, 2019

You Can’t Even Peruse This Sale Without Signing Your Rights Away

Filed under: Retail — Edgar (aka MrConsumer) @ 6:03 am

Last week, All-Clad ran a big factory seconds sale on its expensive cookware promising discounts of up to 84-percent off.

Before you could even view the items and prices, you had to agree to a full page of terms and conditions.

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All-Clad sale

Scroll down the page.

Among the requirements were providing your email address, agreeing that the merchandise may have scratches or dents, that the pictures may not accurately represent the item they actually send you, and that you agree to arbitration to resolve any disputes.

While most of these are not uncommon terms, how unusual it is to make retail customers formally agree to all these terms before even being admitted to the sale website to check items and prices. One good thing: according to the actual product page listings, each item came with All-Clad’s regular limited lifetime warranty.

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4 Comments

  1. You violated the agreement by posting the agreement!

    While they say the damaged items are still functional, they later claim they make no guarantee that items are useful for a particular purchase (like cooking)

    As items are sold “as-is”, I’m not sure if their lifetime warranty is valid.

    Comment by Robert — August 19, 2019 @ 8:53 am
  2. I’m not sure if I like this better or worse. Of course I wish it was more clearly labeled that devices might have dents or scratches, but at least it does come with the lifetime warranty.

    I am a bit skeptical though, with what Robert said, imagine ordering a skillet that is somehow not suitable for cooking. I wonder if they’d let you then file a warranty claim on it!

    Comment by Joel — August 19, 2019 @ 11:27 am
  3. You know you can always enter a ‘phony’ email address.

    Comment by Gert — August 19, 2019 @ 5:29 pm
  4. On the phony email sometimes they make you verify. Thats why i have multiple emails and when dealing with stuff on web always use one
    Thst is strictly for stuff i do not want go give out real one for.

    Too much spam

    Comment by Rich — August 20, 2019 @ 10:07 pm

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