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Did You Fall for the Whole Foods Price Cuts Hype?

It seems like virtually every newspaper and media outlet carried stories at the end of August breathlessly touting price cuts at Whole Foods now that Amazon has taken over the high-priced chain.

Whole Foods Headlines

One would think with such headlines that everything in the store was now at bargain basement prices. Nothing could be further from the truth. All these reporters were buying what Amazon was selling in their press release without checking the true extent of the price cuts and how that would affect the average shopper.

MrConsumer made a visit to the medium size Whole Foods in Boston’s Charlestown neighborhood two days before the price drop and again twice last week afterwards. Rather than finding large signs all over the store proclaiming that thousands of items had been cut in price, it appeared that very little had changed.

*MOUSE PRINT:

365 Tomato sauce

On his third store visit, the day after the price drops, MrConsumer went up and down every aisle, electronic clicker in hand, trying to count every item bearing the Whole Foods + Amazon orange logo signaling a new lower price. The final count: only 49 items were cut in price. Put another way, Amazon did not reduce the price of 99.5% of the estimated 10,000 items carried by the average Whole Foods store. A Whole Foods spokesperson confirmed the number of items carried, but refused to discuss the list of affected products or even just the number of items reduced.

Some of these products were accounted for multiple times in the overall tally, like the seven flavors of one brand of tomato sauce, the four varieties of one brand of eggs, and the over half a dozen sizes of bottled water. Together, those three products alone accounted for nearly 40 percent of all the price reductions.

Now, were there legitimate and sizable price reductions? Absolutely. Atlantic salmon went from $12.99 a pound to $9.99, and fancy schmancy ground beef in a cryovac package dropped from $8.99 to $6.99 a pound. Are these now bargains? Not exactly. Are more price reductions coming? They say so.

Salmon before/after

Amazon and Whole Foods were masterful at getting the media to promote an almost nonexistent price drop, and in turn at helping them counteract the supermarket’s high-price image. The reality is that the average shopper will barely notice any savings in their weekly grocery bill at least in the short-run.

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Is Your Samsung Warranty Missing? (It May be No Accident)

A few weeks ago, MrConsumer recounted some surprises found in Samsung television warranties concerning black bars on the screen. The biggest surprise, however, was this: the $400+ television did not come with a copy of manufacturer’s warranty in the box.

Since MrConsumer used his Citi Double Cash credit card to buy the TV, which provides an extra TWO YEARS of coverage beyond that provided by the manufacturer, it was critical to have a copy of the original warranty.

A visit to Samsung’s website proved to be a waste of time:

Samsung- no warranty info

A call to Samsung’s 800 number also proved to be fruitless. Neither the customer service agent nor her supervisor could provide it. The supervisor even erroneously suggested that a serial number (not just a model number) was needed in order to get a copy.

Doesn’t federal law require that a copy be in the box?

*MOUSE PRINT:

Actually, an amendment a few years ago to the Magnuson-Moss Warranty Act) allows manufacturers to disclose the terms of their warranties online as long as they also have a non-Internet means to request a copy such as a phone number or mailing address. (See our 2015 story.)

How anti-consumer, however, of any manufacturer to fail to spend the extra penny it would cost to put a copy right in the box with their product.

We asked the PR folks at Samsung if it was simply an error in this case that the TV that MrConsumer bought did not have the warranty included, or if it was company policy to no longer include it.

In part, a spokesperson replied, attaching a copy of the warranty:

“Samsung provides product warranty information on our website, www.samsung.com. We apologize you were unable to find the warranty for your TV on our website. This was caused by an error, and we are addressing it.” — Samsung spokesperson

Well, that didn’t answer the question of whether it is Samsung’s policy to no longer include a copy of the warranty in the box (and if so, why)? We wrote back two more times asking again, but received no response.

What kind of company refuses to directly answer such a simple question?

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Pret a Manger Accused of Deceptive Sandwich Packaging

MrConsumer had occasion to eat at what he considers an expensive regional European sandwich shop last March called Pret a Manger. He discovered something sneaky about how they packaged their sandwich wraps.

Pret Bang Bang Chicken

Upon opening the package, one gets an unexpected surprise.

*MOUSE PRINT:

Pret revealed

What looked like a long wrap sandwich, potentially worth the $7.49 price, turns out to be two small halves that come nowhere close to filling the package. The “Lovingly Made” cardboard surrounding the middle of the sandwich hides the dirty little secret of the empty space between the two halves. I thought to myself — great — I have a good Mouse Print* story.

As we have discussed in the past, deceptive packaging can be illegal, particularly when there is nonfunctional empty space in the package. That’s called slack fill, and it tends to give consumers a misimpression about the actual contents of the package. It makes the consumer think there is more product inside than there really is.

Fast forward to this summer when a New York consumer purchased a different wrap at Pret and got snookered too. He thought to himself — great — and he filed a class action lawsuit a few weeks ago against the company claiming millions of dollars of losses suffered by purchasers of these kinds of wraps. His lawsuit claims that depending on the sandwich there can be up to two-and-a-half inches of empty space between the two halves. (See story in Gothamist.)

So we asked Pret about their reaction to the lawsuit and why they package their wraps in this deceptive manner. They did not respond.