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Here We Shrink Again:
More Products Downsize – Winter 2023

It may be a new year, but companies are still up to their old tricks of making products smaller in order to pass on sneaky price increases to shoppers (“shrinkflation”).

Turkey Hill Ice Cream

This is a big one. The major brands of ice cream last did a major downsizing 15 years ago when Breyers, Edy’s and others took a full cup out of their 56-ounce containers and made them 48 ounces. Now Turkey Hill is dropping two additional ounces making their containers 46 ounces.

*MOUSE PRINT:

Turkey Hill ice cream

But instead of clearly marking the containers with the new number of ounces, they chose to only use the odd number 1.44 quarts. We asked the company’s PR firm three times about that, why they are making this change, and whether they think the industry will follow suit. We did not get a response. A call to their consumer relations department did provide some insight. The representative said because of the high cost of some ingredients a decision was made to make the containers a little smaller rather than to tinker with the recipe. Thanks to Sam L., Jim, and Steve K. for also catching the change.


Crisco Vegetable Oil

Oil has come in predictable-size containers for decades like 24 oz. 32 oz., 48 oz., etc. Now Crisco is breaking away from the mold taking out a full cup of oil from each bottle, but on the shelf you would be hard-pressed to tell the difference.

*MOUSE PRINT:

Crisco 48-40    Crisco profile

So, only if you turn the bottles sideways would the new slimmer bottle become evident. And they cleverly put the number of ounces on the side of the bottle so you can’t see if from the front. We can only wonder if Wesson and other brands will soon follow suit. Thanks to Mike K. and Jack K. for pointing out this change, and to Janet M. for the profile picture.


Aldi Green Beans

Store brands are not immune from shrinkflation. Here is an example of canned green beans from Aldi. Each can was reduced by half an ounce. Remember when canned veggies were a standard 16 ounces?

*MOUSE PRINT:

Aldi green beans


Sabra Guacamole

Chris J. sent in this tip about Sabra Guacamole going from a standard eight-ounce container down to just seven ounces. He said the package size looks the same size, but the new container has a resealable lid.

*MOUSE PRINT:

Sabra Hummus


Stella Artois Beer

Bottles of Stella Artois, a Belgium beer, have been 11.2 ounces for several years instead of the more typical 12 ounces for American beers. Their cans appear to be following suit, but many websites still show pictures of the old 12-ounce size. It is unclear when this change took place. Anheuser-Busch did not answer our inquiries.

*MOUSE PRINT:

Stella Artois beer cans


Colgate Total

Colgate Total Deep Clean paste has downsized from 5.1 ounces to 4.8 ounces. We did not find old and new boxes in stores side-by-side, but typically these days box sizes tend to exaggerate the actual contents.

*MOUSE PRINT:

Colgate Total


If you find a product that has been hit by shrinkflation, please take a side-by-side picture of the old and the new product, with the net weights showing and email them to Edgar (at symbol) ConsumerWorld.org . Thanks.

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Congratulations, You’ve (Not) Won Free Chipotle for a Year

Last Friday (the 13th) was MrConsumer’s lucky day. He got an email from Chipotle, the Mexican fast-food chain, congratulating him on winning “free Chipotle for a year.” Opening the message revealed a celebratory animated graphic raining down burritos.

Chipotle email heaader
Chipotle raining burritos

There was no fine print. Clicking the link in the email brought me to my Chipotle rewards account, but the only things there were two offers to get free guacamole or a side and chips if I made separate $5 purchases.

Chipotle w $5 purchase rewards

That’s it? That’s their idea of free Chipotle for a year, a promotion they launched last week?

To claim my prize, I looked for and found the sweepstakes official rules online. It appeared to have two parts. In one part, over 3000 rewards members would be chosen to win free Chipotle for a year, and in the other, the company would spin some type of wheel of fortune and select members to win the free year’s worth of food. I assumed that that must have been how I won.

In reading the rules further, the company defined exactly what they meant by the “Chipotle for a Year Prize” — and it wasn’t just free guac and chips.

*MOUSE PRINT:

Chipotle prize

So, how do I collect the prize? Going to Instagram and sending a message to @Chipotle seemed to do nothing. So, I sent a message via Twitter to the company and they quickly replied.

Tweet

That’s it? We goofed. We’re sorry?

So we wrote to the PR folks and the chief marketing officer at Chipotle asking what happened, how many customers were affected, and what they were going to do for those people to make up for misleading them into thinking they had won the big prize. The company did not respond despite multiple inquiries.

Online buzz, however, suggests what actually happened. It appears that Chipotle mixed up their mailing lists and offers. On January 13, those reward members whose birthday was January 12 were slated to receive a birthday message offering free chips and a side, but instead they were sent the free Chipotle for a year winners’ notification.

Some five hours after the errant email was sent, a new one from the company arrived apologizing for the error and offering one free entrée as a goodwill gesture.

Chipotle apology

What do you think? Should Chipotle provide a little more than a single burrito to these disappointed customers or was that really enough?

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Ho Ho NO: Unplugged Shoppers Face Higher Grocery Prices

UPDATE: On January 12, a New Jersey assemblyman filled the first bill in the country requiring retailers who offer “digital coupons” to also provide paper ones of equal value to those customers who do not have internet access.

The millions of seniors who don’t use the internet (25% according to Pew Research Center) or who don’t have a smartphone (39%) are being charged substantially higher grocery prices than their more tech-savvy counterparts because they cannot clip the e-coupons necessary to be charged the advertised sale prices in the store. Unplugged lower income shoppers face the same roadblock. (See our recent story.)

Look at just the front page of this ad from a Washington, DC Safeway store right before Christmas advertising in-store prices. Note how much more an unplugged (“non-digital” in red) shopper pays versus a digital shopper:

*MOUSE PRINT:

Safeway non-digital prices

Just on those five items being purchased in-store, a non-digital shopper even if a member of the store’s loyalty program would have paid $67.03 compared to just $42.73 for a shopper who was able to clip the digital offers before going to the store. That is almost $25 more for the very same items.

Similarly, at this Star Market in Boston, an unplugged shopper would pay over $29 more for just these seven items.

*MOUSE PRINT:

Star Market non-digital prices

In November, five national consumer organizations including Consumer World called on a dozen leaders of the supermarket industry to make an offline alternative available in their stores to disconnected shoppers so everyone could have an equal opportunity to pay the same discounted prices. The response has been silence from them or a bit of misleading PR-spin.

Now it is your turn to speak up and speak out telling supermarket executives how “digital-only” sale prices unfairly discriminate against the millions of shoppers without internet access or smartphones. Urge those companies to make a new year’s resolution to find a way to offer their unplugged customers the same lower sale prices that more digitally-capable shoppers pay.

So… please consider sending an email to the CEOs of Albertsons Companies (which owns Acme, Albertsons, Carrs, Jewel Osco, Randalls, Safeway, Shaw’s, Star Market, Tom Thumb, and Vons), The Kroger Company (which owns Baker’s, City Market, Dillons, Foods Co., Fred Meyer, Food 4 Less, Frys, Gerbes, King Soopers, Kroger, Marianos, Metro Market, Payless, Pick ‘n Save, QFC, Ralphs, and Smiths), and Stop & Shop.

The Albertsons Companies: Vivek.Sankaran@Albertsons.com

The Kroger Co.: Rodney.McMullen@kroger.com

Stop & Shop: Gordon.Reid@stopandshop.com

Perhaps together we can help convince stores to treat all their shoppers equally and fight inflation a little more easily.