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“Original” Smart Balance Starting to Reappear

Last fall, we spotlighted how Smart Balance sneakily reduced the oil content of its buttery spread from 64-percent fat to only 39-percent. Regular users noticed because at the time they posted more than 800 one-star reviews criticizing Conagra for watering down the recipe. That number has since swelled to over 2,200!

The company said they were trying to make the product more spreadable. No, they were trying to save money on ingredients thinking the public wouldn’t notice or care. In any event, after hearing all the complaints, they promised to bring back the “original” recipe by the beginning of 2023, and it is now starting to reappear on store shelves. Thanks to reader Mario C. for spotting it.

*MOUSE PRINT:

Smart Balance reshelved

But just as inconspicuously as the product went from 64-percent to 39-percent oil, the change back is just as opaque. The resurrected version is not emblazoned with a big “new and improved” starburst or any other obvious package modification to let you know of the change back. You have to check the tiny numbers in the bottom left hand corner to see if what you’re buying is the 39-percent version or the 64-percent version.

And don’t go by the best by date on the package. In the above example, the watered-down 39-percent oil version has a later freshness date than the 64-percent oil version just coming back on store shelves.

We asked Conagra when the transition would be complete and if they had any general comments to make. A company spokesperson said this in a statement:

We are currently producing Small [sic] Balance with the original recipe, which consumers will see on store shelves in the coming months. There will be a period of time when both Smart Balance recipes are on shelf as we make the transition.

We can only hope that the Conagra margarine debacle will make other companies think twice before quietly skimping on key ingredients in their products. But don’t count on it. We’re afraid that skimpflation is here to stay.

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Skimpflation: Cough Syrup Strength Cut in Half

NOTE: The next new Mouse Print* story will be published on January 2nd.

Shrinkflation’s evil twin is “skimpflation.” That is when a manufacturer reformulates a product using less of the expensive components and sometimes substitutes less expensive ingredients. In other words, some products actually get watered down.

Store Brand Cough Syrup

Discovering that a product’s recipe has changed is very difficult to detect. But regular reader Mark D. spotted a great example. Shopping at his local Kroger store he discovered that their store brand cough syrup had been diluted, now requiring you to take twice as much per dose.

Kroger cough syrup

We found that Kroger was not alone in doing this because various other chains are also changing the formula of their own brand of cough syrup.

Here are before and after CVS’ versions of Tussin DM (a knockoff of Robitussin):

CVS tussin dm

Only that tiny notation on the front panel that says “see new dosing” gives a clue to a change in the product. When checking the drug facts, comparing the ingredients in the old and the new product, the clever ploy is revealed.

*MOUSE PRINT:

Tussin DM active ingredients

Now there is only half the amount of active ingredients in each bottle. Put another way, to get the same amount of the two active ingredients per dose, you now have to consume twice as much cough syrup – 20 ml per dose instead of the old 10 ml.

CVS tussin dm dosing

We asked CVS why it made the change, and a spokesperson responded in relevant part:

In 2021, when the national brand equivalent made changes to their formulation, including changes to flavor, a change in dosing, and removal of high fructose corn syrup, CVS also updated its formulation of CVS Health Brand Tussin-DM.

Best we can tell changes like this are occurring with other store brands including Walgreens. If there is any good news, it seems to have taken the store brands four or five years to realize that Robitussin changed its dosing around 2017. The spokesperson for Haleon, the maker of Robitussin, when asked why the formulation changed said:

Over the years the brand has launched new, innovative products and evolved to meet changing consumer needs. This includes in 2015 and thereafter, when the brand reformulated its Robitussin DM products to improve factors such as taste to allow for a better consumer experience.

None of the store brands is promoting the fact that with less medicine in every dose, the product is better tasting. But, they are benefiting financially because the product now gets used up twice as fast.

If you spot an instance where a product has been watered-down or cheaper ingredients have replaced more expensive ones, please let us know. Just send an email to Edgar (at symbol) ConsumerWorld.org . Try to include “before” and “after” pictures.

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Amazon Accused of Misrepresenting Fast Prime Delivery

Amazon PrimeRecently, two California consumers filed a class action lawsuit against Amazon claiming that the company misrepresents how fast it delivers products when you have a Prime membership.

On their website, Amazon promises free same-day or one-day delivery on millions of items. In other places, they promise two-day shipping.

The lawsuit contends that in many cases the company does not deliver on the promise.

*MOUSE PRINT:

… in opting to purchase [Prime] and pay a monthly $12.99 monthly fee for the Product, Plaintiff Brittain relied on the expedited shipping speed attributes, which are undoubtedly material to the reasonable consumer. During the time span when Plaintiff Brittain paid for [Prime], on at least three occasions, Defendant Amazon failed to provide her with the advertised benefits of [Prime]. and deliver her ordered goods within the marketed shipping speed of two days or less.

The suit contends that the plaintiffs would not have bought the membership or would have paid less than the current $139 a year or $12.99 a month had they known of the longer delivery times that they would experience.

In claiming misrepresentation and unfair practices, the lawyers are seeking restitution and damages for all affected California Prime members.

So what has your experience been with Prime? Do you typically get the same day, next day, or 2-day delivery that the company promises?