Business

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Homeaglow’s TrustPilot Ratings Not As Represented

You’ve probably seen the ads for Homeaglow — the home cleaning service that claims to charge just $19 for the first cleaning.

To add credibility to their company, their tout a very high 4.8 star rating from TrustPilot.

Homeaglow 4.8 stars

However, when eagle-eyed reader David B. checked the TrustPilot website, the real rating was revealed.

*Mouse Print:

Homeaglow's real trustpilot rating

It got only 1.3 stars, not the almost five stars claimed on the company’s website.

And a synopsis of those almost two thousand reviews (not the over six thousand that Homeaglow touted) suggests the company is not delivering what it promised.

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with the service, frequently citing issues with pricing, subscriptions, and cancellations. Many consumers feel misled by hidden fees and unexpected charges, particularly concerning a recurring membership they were not aware of upon initial sign-up.

We asked the company for an explanation of how they could be claiming a near-perfect 4.8 rating from TrustPilot when the actual TrustPilot site gives them a failing grade. They did not respond.

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Red Sox Sued Over Junk Fees, Misleading Seat Prices

A lawsuit was filed in January by some Boston Red Sox ticket buyers alleging that the ball club for a number of years advertised misleading low prices for tickets but then jacked up the total price by adding various junk fees at the end of the online purchasing transaction.

In the suit [see complaint] the consumers’ lawyers alleged:

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The Red Sox’s false advertising centers on their use of drip pricing and junk fees. Specifically, the Red Sox would advertise illusorily low prices for their tickets. When purchasers attempted to buy those tickets, however, the Red Sox would add mandatory fees at the last minute, such as “Per-Ticket Fees” and “Order Fees,” that could increase the cost of a purchase by as much as 150%.

After ticket buyers saw the advertised price for the tickets they wanted and added them to their cart, a countdown clock popped up giving them five minutes to complete the transaction. Only as buyers got close to finalizing their purchase were “per-ticket fees” and “order fees” added to their bill which could substantially increase the ticket price, particularly on cheaper tickets.

For example, one of the ticket buyers in the case was purchasing a $21 ticket, but when the junk fees were added on, the total came to $31.50.

The lawsuit focuses on the 2022 to 2024 baseball seasons. After that state and federal regulations kicked in requiring the complete pricing of event tickets upfront.

In particular the FTC’s Rule on Unfair or Deceptive Fees went into effect in May 2025, requiring businesses that sell live-event tickets and short-term lodging to disclose the total price upfront.

Similarly, the Massachusetts Attorney General’s office issued new junk fee regulations in September 2025 requiring that the initial price shown to consumers be the total price except for shipping and government taxes.

Like Ticketmaster which was sued for similar alleged deceptive practices and subsequently started advertising complete prices upfront, the Boston Red Sox now do the same thing:

Red Sox ticket purchase 2026

You now see the total price including fees when first searching for tickets.

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Sometimes Good News Is Buried in the Fine Print

Last year, a UK-based nonprofit tax policy organization decided to protest a legal requirement that it had to have a posted privacy policy. Its director, Dan Neidle, wanted to make the point that no one reads these things so what was the point of even having one.

So, he launched his personal protest in February 2024 by inserting an offer of a free bottle of wine into his privacy policy:

*MOUSE PRINT:

Privacy policy - free wine

It took three months before anyone noticed the free wine offer and claimed it.

After the wine was claimed, Neidle commented, “Every tiny coffee shop has to have a privacy policy on their website, it’s crazy. It’s money that’s being wasted.”