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House Paint: Introducing the 116 oz. Gallon*

paint cansWhat could be a more common home improvement purchase than buying a gallon of paint?  You may fuss over the brand, the color, and the luster but you certainly don’t pay attention to the net contents statement on the can. Why should you, after all? A a gallon is a gallon.

An eagle-eyed Mouse Print* reader, however, recently bought a gallon can of Glidden paint and noticed that it was only 124 ounces — four ounces shy of a full gallon.

What’s going on?  Has paint been downsized just the way half gallons of ice cream have?

*MOUSE PRINT: For the past half dozen years or so, according to Glidden, paint cans labeled “base” or “tint base” contain less than one gallon. Why? These are the products to which the colorant of your choice is added when you pick a custom color at the store. If the cans were full to the gallon mark, there would not be enough room to add the color.

Do you actually get a full gallon when the color is added?  According to Glidden, maybe yes, maybe no. It depends on the color you pick. Most bases are white or very light colored, so the darker the custom color you want, the more color they have to add.

paint net weightThere are also “dark bases” that have even less in the can to start with.Sherwin Williams Duration, their most expensive paint, has only 116 ounces in their gallon can. Some Ralph Lauren paints (made by Glidden) have as little as 112 ounces in the gallon can.

Paint that has the color premixed by the manufacturer (rather than paint customized at the store) is still one gallon, and marked as such on the label. Often the packaging of certain whites and base whites is identical except for the word “base” on the label. If you are going to use that white as is, check the label carefully, so you get the full gallon.

The practice of underfilling gallon cans appears to be industry-wide. There is nothing illegal about it (unless you ultimately don’t receive 128 ounces), but as with many products featured in Mouse Print*, the revelation of the facts buried in the fine print can be quite surprising.

 

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Scott Toilet Paper: Still 1000 Sheets*

scott singleThere are certain things in life you can always count on, literally. One is that Scott toilet paper will have 1000 sheets on the roll and will last a lot longer than its ever-shrinking competitors.

Scott recently released a “Now Improved!” version of the product saying in an ad that it is an “improved long-lasting value.”  “Now with a new soft-textured pattern — and long-lasting convenience.”

What they didn’t boast about was this:

*MOUSE PRINT:  Each of the 1000 sheets is now 3.7 inches instead of the old 4.0 inches long, thus making each roll 300 inches shorter. [Click picture to see old and new packaging and square footage statement.]

In an email, the makers of Scott explained further:

“The new embossed sheet on SCOTT® 1000 bathroom tissue was extensively tested with consumers before it was introduced to the market. Consumer research indicated that the embossed sheet enhanced softness, thickness, and overall product quality. Although consumers preferred this new sheet, we are sorry that you were disappointed. Please be assured that we will share your comments with those involved.

Consumers told us that they preferred our new embossed sheet. To add this feature, we need to choose to either reduce the number of sheets in the roll or decrease the size of each sheet to maintain the overall roll diameter. Consumers favored the smaller sheet to the count reduction. “

Toilet paper, like many products is periodically downsized. You get a little bit less, and typically the package stays the same as does the selling price. It is a clever way to pass on a price increase, since you are paying more per ounce, pound, foot, or whatever.

Thousand sheet toilet paper started out by having sheets that were typically 4.5 inches wide by 4.5 inches long. The length was shortened a bit to 4.4 inches and then to 4.0 inches. With Scott going to 3.7 inches, the other brands are sure to follow. The net result is that 8/10ths of an inch has been shaved from each sheet over the years. That means each roll is 800 inches shorter.

Some improvement.

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Hellmann’s Mayo: Introduces the 30 oz. Quart*

hellmans smallSome things always come in quarts: milk, motor oil, and mayonnaise, for example. You don’t have to look at the net weight statement, because a quart is 32 ounces, and that is what you always get.

Next time you go to the supermarket and pick up a quart-size jar of Hellmann’s (in the east) and probably Best Foods (in the west), you are going to be in for a little surprise.

*MOUSE PRINT:  The net weight statement now reads “30 oz.” instead of 32.

While the size change is apparent looking at the old and new jars side by side, you don’t have that comparison in the store. You see a dozen identical jars that look like the regular quart jar, and priced like the regular quart jar. You grab one, and you get snookered because they all have two ounces less in them.

All mayonnaise has come in quart jars for decades. Unlike tuna fish that has been downsized multiple times, this is the first time it has happened to mayonnaise. That’s what makes it so surprising, and why it has gone virtually unnoticed.

Why did Unilever Bestfoods do this?  Here’s what customer service said:

“At Unilever Bestfoods we have always taken great pride in offering the highest quality products at reasonable and fair prices.

Recently, inflationary pressures have brought about by the increased costs of raw materials. Rather than raise our prices, we chose to slightly reduce the size of the 32 oz quart and 16 oz pint. This is the first time in over three years that we have had to increase costs to our consumers.”

As with other categories of items that have been downsized, it is a sneaky way to pass on a price increase. Expect competing brands to trim their jars sometime soon. Â