Downsizing / Shrinkflation

Here are products that have shrunken in size as a sneaky way for manufacturers to pass on a hidden price increase.

Updated every Monday!   Subscribe to free weekly newsletter.

Tropicana: Please Don’t Squeeze the Customer

Manufacturers are rushing to downsize their products as a sneaky way to raise the price without the customer realizing it many times. As this proliferates, we are going to see fewer and fewer standard size products on supermarket shelves.

The quart of mayonnaise has gone by the wayside, as has the three pound tub of margarine. Now it is orange juice’s turn. Typically sold by the quart, half gallon, three quart jug, and gallon, we are beginning to see oddball sizes replace the old standard ones.

Tropicana is the latest to downsize just in the past few weeks. Their three quart jug no longer holds 96 ounces.

*MOUSE PRINT:

tropicana

Seven ounces are gone from the jug. Side by side, the difference in jug shape is obvious, but consumers rarely get to see the old and the new together on a supermarket shelf. While they may notice the shape is different, they may not realize they are getting almost a cup less of oj. According to one supermarket dairy manager, the price has stayed the same.

And as is often the case when a product is downsized, the manufacturer diverts your attention away from the net weight statement by pointing out something new. In this case, they discontinued the old screw cap and added a new flip top one. On second thought, maybe the company just found a new way to screw customers.

A Tropicana customer service representative explained the company’s position:

The downsizing from 96 to 89 ounces wasn’t a decision we took lightly. As you are aware, oil costs have skyrocketed. Oil is used to make plastic bottles, fuel our factories, and ship our juice across the country in refrigerated trains and trucks. We had the choice to either increase prices or to downsize the bottle. We chose to downsize the bottle but add value through the innovation of the SNAP cap and new bottle, which consumers were seeking.

Although you may not agree with our decision, we hope you can appreciate that they were made in the best interest of our consumers and shareholders.

Updated every Monday!   Subscribe to free weekly newsletter.

Sparkle Paper Towels: “Giant” vs. “Big” Roll Reversal

Sparkle

Scanning the supermarket aisles last week, MrConsumer spotted a display of Sparkle paper towels. Some of the single roll packages were marked “Giant Roll” and some of them were marked “Big Roll.”

While the pattern on the towels was the same, and the price was the same, the UPC codes were different. Was one replacing the other?

A quick look at the fine print revealed the difference:

*MOUSE PRINT:

Sparkle

The question was which product was the new one?  As it turns out, the smaller “giant” roll is the new one with six fewer sheets, while the larger “big” roll is the old one.  Who would ever think that the “giant” roll was smaller than “big” roll?

Noting the incongruity between the size names and actual sizes, MrConsumer asked Georgia-Pacific, the maker of Sparkle, the following questions:

“What happened, and why the change, and why the change of name?”

They responded:

Thank you for contacting the Georgia-Pacific Consumer Response Center. Georgia-Pacific places tremendous importance on the feedback we receive from our consumers.

Periodically we change packaging due to marketing decisions, along with other trends in the marketplace. We certainly attempt to keep our packaging fresh and new. Thank you for being a loyal Sparkle Towel user. I certainly hope this information helps and have a great day!

Nothing like a non-answer.

Next time they downsize, maybe the new package will be called “Gargantuan”.

UPDATE: A physical count of the number of sheets on each roll revealed that BOTH had identical amounts — 92 sheets per roll — more than the label indicated. Go figure.

Updated every Monday!   Subscribe to free weekly newsletter.

Ice Cream Scoop: Major Brands Downsize Again

A few years ago, the major ice cream makers downsized their half gallon containers to 56 ounces. It took a while for many consumers to catch on to the change, and once they did, shoppers were not happy.

Now we are right in the middle of another downsizing by the ice cream industry. Check your grocer’s freezer case, and you are likely to find both the current 56 ounce container of ice cream along side the new size.

*MOUSE PRINT: Some manufacturers like Breyer’s are introducing containers that are 48 ounces, down a full eight ounces, and the price has remained the same.

Breyers

You will notice the change in package is very subtle. The new one is tapered more along the sides, but is the same height. When asked why the company downsized their product again, Breyer’s said:

“Breyers has always taken great pride in offering the highest quality products at reasonable and fair prices. Recently, the price of all of our ingredients, most of all the fresh cream we use in our products, has gone up dramatically. Manufacturing and transportation costs also have increased significantly with the surge in fuel oil prices. Because of these economic conditions and in order to remain competitive, Breyers® made the difficult decision to reduce the size of our basic pack to 48 ounces.”

Edy’s ice cream is also in the middle of downsizing their products as well.

*MOUSE PRINT: The original half gallon became 56 ounces, and now it is down again to 48 ounces — a full two cups less than the original size.

Edy's

The new container is shorter, but that is only obvious when you see them side by side. Only during the time of transition are you likely to see both in the freezer case together.

Like Breyer’s, Edy’s said they continue to experience increases in costs for energy, dairy, etc., and wanted to continue to offer their product at a “familiar price”. When I asked why they don’t call attention to the fact that the package now contains a cup less of ice cream, the company representative said the quantity is clearly marked on the product and there was no intent to deceive.

Both manufacturers kept the price the same, it appears, and the UPCs on the products did not change either.

As we have said many times, downsizing is sneaky way to pass on a price increase because the change is often not obvious, but you are getting less for your money.