Updated every Monday!   Subscribe to free weekly newsletter.

Tide Purclean — Not Quite So Pure

Many people are attracted to products that are environmentally-friendly, and that may have motivated P&G to come out with Tide Purclean — the first plant-based laundry detergent.

Tide Purclean - old

Seventh Generation, the maker of various natural products including its own brand of “powered by plants” detergent, brought a challenge against P&G’s claims to the National Advertising Division (NAD) of the Council of Better Business Bureaus. It argued that the combination of the unmodified plant-based claim, leaf design, and some language on the back of the bottle might give consumers the false impression that the product was 100% plant-based. It also complained this commercial did not clearly enough disclose that the product is only 75% plant-based.

NAD in its decision agreed, recommending that when the term “plant-based” is used the advertiser should clearly and conspicuously disclose the limitations of the claim, namely, that the product is “75% plant-based” and avoid the implication that the product is 100% plant-based when in fact some ingredients are petroleum-based.

This is a newer version of the bottle label introduced before NAD’s decision was handed down.

*MOUSE PRINT:

Tide Purclean - new

While improved over the old label, most shoppers will miss the fact that the product is only 75% plant-based. By comparison, the plant-based variety of Seventh Generation is 97% plant-based. But according to Consumer Reports, both Tide Purclean and a non-plant-based version of Seventh Generation are tied with lousy scores — 54 out of 100.

Updated every Monday!   Subscribe to free weekly newsletter.

Black Forest Products: Real Juicy?

MrConsumer saw this commercial for a new product under the brand name Black Forest last week:

It certainly conveys a warm, woodsy, natural feeling to viewers. And the products seem like they are healthy because the announcer says they are “made from real fruit juice and colors from natural sources… Black Forest — real juicy, real good.”

What caught MrConsumer’s eye, however, was the faint footnote:

*MOUSE PRINT:

footnote

Say what? Only 7.9 percent juice? What’s the rest of it? You guessed it — primarily sugar.

*MOUSE PRINT:

Nutrition facts

While apple juice concentrate is the third ingredient, the other fruits pictured on the “Juicy Burst” box are the last three ingredients. In fact, there is more wax in the product than those juices. And a number of other fruits and vegetables are only used as coloring. The nutritional value of this juicy fruit snack is pretty much limited to the vitamin C that the company adds.

So while this product is portrayed as a seemingly healthy snack, we’d call it candy. And no wonder, the Black Forest brand is owned by the Ferrara Candy Company which makes Brach’s, Nerds, SweeTarts, Chuckles, RedHots, and classic candy corn.

Updated every Monday!   Subscribe to free weekly newsletter.

Need a New Refrigerator Fast? Don’t Count On It!

MrConsumer had a refrigerator emergency about a week ago. His five-year-old Kenmore side-by-side refrigerator was climbing in temperature from a perfect 37 degrees to an out-of-spec 42 degrees. Both the freezer and refrigerator sections were filled to the brim, and I didn’t want to suffer hundreds of dollars of food losses.

But how do you get a repair person on the weekend and then probably have to wait days or weeks for a part to arrive? Well, maybe the faster method was to buy a new refrigerator. So MrConsumer checked Sears.com and found the current version of his exact model which is one of the very few of this capacity that just fits through his back door and between his cabinets.

The initial search indicated it could be delivered in “3+ days” which might just make it in time. But clicking on the detail revealed the inconvenient truth (and also that Sears had stopped free delivery).

*MOUSE PRINT:

Sears Kenmore fridge

What? Three days became over a month for delivery. So now it was time to check Home Depot, Lowe’s, and Best Buy for the Whirlpool or Maytag version of this model. (My Kenmore was made by Whirlpool.)

The news at those stores wasn’t much better. Either those models were not available at all in my area, or the wait was anywhere from over three weeks to three months.

Best Buy Maytag


Best Buy Whirlpool Home Depot - Whirlpool


Lowe's Maytag Lowe's Whirlpool

With fast delivery of a replacement not a possibility, I started freaking out and tinkering with the temperature controls which have always been finicky. Lo and behold, the refrigerator came back to life, and my crisis was seemingly over. Whewww.

Nonetheless, not being able to get a replacement major appliance quickly was news to me and has not been widely reported. We asked three retailers why this was happening, but they were not talking. Informal chats with salespeople at Lowe’s and Home Depot, however, reveal that COVID-19 is the culprit. They said there have been huge increases in home appliance sales, not just refrigerators, and that manufacturers simply cannot keep up with demand.

Indeed, Lowe’s is now displaying this warning on its website:

Lowe's warning

So if you need a major appliance in a hurry, you might not get your first choice for a while.